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Headington Quarry, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeJob summary Receptionist - Band 2-3 Link Grade We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Ophthalmology Department. The successful candidate would ideally have experience of working in the NHS or thought this is not essential. Applicants should be well organised with...
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Radiology Receptionist
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Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeThe receptionist role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover all Radiology reception desks. Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPI's. The receptionists also...
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Receptionist
2 months ago
Job overview
We are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Respiratory as admin and clerical staff for a busy Outpatient department.
The successful candidate will play a vital role in supporting the administration function of the service, supporting clinicians to deliver high quality patient care.
You will be responsible for managing all elements of the patient pathway in line with the Trust’s Elective Access Policy. You will become familiar with different outpatient pathways and referral to treatment (RTT) status codes. You will work within the wider administrative team to proactively contribute to the ongoing development and improvement of the service.
We are looking for somebody with good interpersonal skills in oral and written communication, who is able to communicate in a professional manner across a range of services and professionals. Applicants should have a flexible approach to work, be able to work as part of the wider administrative team. You will be required to work independently and need to use your own initiative and should be confident using a computer.
You will develop interchangeable skills in a busy and friendly department with lots of exciting career development opportunities.
Main duties of the job . Act as the first point of contact for patients and visitors to the department.
. Provide comprehensive reception support, to include taking messages and using the department technology.
. Deal with patient enquiries in a sympathetic and confidential manner, signposting people appropriately and maintain a high standard of customer care at all times.
. Update Trust patient information systems to ensure accurate patient information and demographics are recorded.
. Responsible for the accurate booking, amending and checking in and out of all patient appointments.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .
