Receptionist
2 months ago
Job summary
Receptionist - Band 2-3 Link Grade
We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Ophthalmology Department. The successful candidate would ideally have experience of working in the NHS or thought this is not essential. Applicants should be well organised with excellent communicational skills and able to work well under pressure and be a key team player. Computer literacy and good customer service skills are a must although full training will be given.
We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.
This post is full time hours. The successful candidate will be required to work shifts covering from 8am to 6pm Monday to Friday and may include occasional cover between 8am to 4pm on Saturday and Sunday. Rotas will be published in advance.
Main duties of the job
To greet patients at reception in a helpful, polite and efficient manner.
Check patients in and out of their appointment, booking follow up appointment as require ensuring that the RTT status is correct.
For patients attending Eye Casualty you will need to register their referral on the system before creating the appointment, these appointments will also require checking and out and out.
You will also need to clinically code patients appointments from the outcome forms on a daily basis.
Other duties will including making and receiving phones calls and scanning paper work
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
To greet patients at reception in a helpful, polite and efficient manner. Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality. Register patients attendance on EPR in real-time. Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives. To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines. To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously. To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNAs appropriately. To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR. To ensure that all patients notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic. To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance. To make sure the relevant reception area within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager. To be able to prioritise your workload and work with minimal supervision. To undertake further training as and when required Person Specification
Education & Professional Qualifications
Essential
Good basic educational qualifications (5 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications
Desirable
IT Qualifications EPR trained (training available)
Experience and Skills
Essential
Administration experience Competent computer skills Able to work independently and as a team member
Desirable
NHS Experience Previous experience in a similar role Evidence of team working
Specific Aptitude and Abilities
Essential
Ability to plan and coordinate work within area of responsibility Reliable and organized paying attention to detail Ability to work under pressure Accurate attention to detail-
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