Senior Student Records Officer

3 weeks ago

London, United Kingdom UCL Eastman Dental Institute Full time

About the role

The Student Records and the Student Lifecycle team are busy teams at the heart of UCL’s student administration. An essential part of the team’s role is to work closely with faculties and departments to foster a collaborative approach to understand the academic work undertaken in these departments and how this affects the student records throughout their time at UCL. The teams are success-oriented and enthusiastic in their approach to dealing with high volumes of queries whilst delivering excellent service.

The Senior Student Records Officer will be responsible for co-ordinating the accuracy and completeness of UCL’s student records across the student population and across the student lifecycle. They will act as a key point of contact for students, academic and professional services staff on student records, procedures and regulations, and they will be expected to build and maintain effective working relationships with stakeholders. The role will involve working with academic departments in raising regulatory and process awareness with a particular focus on Extenuating Circumstances, IOE Pre-Merger and supporting on the delivery of student award documentation.

We are looking for someone with the ability to analyse feedback from stakeholders to suggest, implement and oversee process improvement where required, and to ensure that staff are fully briefed of any changes. The postholder will deputise for the Student Records Manager in their absence and will be expected to assist them in developing induction and training materials and events for the section.

This role will be maternity cover until 10 June or the return of the substantive postholder, whichever is the earlier.

If you have any queries about the role, please contact Sharon Young at:

About you

The successful candidate will have substantial experience of working in an administrative support role in a busy academic environment, with excellent knowledge of the SITS student information system or other equivalent student records system. They will be conversant with the UK Higher Education sector and immigration legislation as it applies to students, and will have experience of interpreting and advising on complex regulatory matters to enable support and guidance for all stakeholders.

The postholder will also have excellent written and spoken communication skills, together with excellent IT skills, and will be adept at prioritising tasks and organising work effectively to meet deadlines.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days’ annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

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