Medical Receptionist

4 weeks ago

Stockport, United Kingdom Stockport Medical Group Full time

Job summary

We are currently offering a great opportunity to recruit a hard working, friendly, motivated and enthusiastic person who is able to work using their own initiative to join our dedicated professional team as a Medical Receptionist.

Applicants must have excellent communication skills with good IT skills and be able to work under pressure as you will become a member of our Reception team offering an essential service to our 17,000+ patients. In return, we are offering a very competitive salary. This role will involve you meeting and greeting patients, answering telephone queries and booking appointments.

We are able to offer a full time opportunity or 2 a part time opportunities for you to become a member of our fantastic team

Main duties of the job

To provide a high standard of clerical service to our patients and other outside agencies.

Answering Telephone calls

Meeting and greeting patients

Prescription Requests

Booking appointments via telephone and using our online platform

Managing surgery emails - actioning them and distributing them.

Actioning tasks from within our teams

About us

We are a very friendly, 3 site surgery near to Stockport town centre.

Patient and staff wellbeing is the forefront of our Practice ethos. Ensuring patients receive the best care we can give.

We have an exceptionally dedicated, committed mixed team of clinicians and clerical staff who work exceptionally well together in a supportive environment.

We are a training practice who have a strong interest in any new technological processes and thrive to be the forefront of new innovations.

If you feel you want to be part of this team and can bring all the requirements above, then please apply for this position

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: Senior/Lead Receptionist

HOURS:

Job Summary:

Receive, assist anddirect patients in accessing the appropriate service or healthcare professionalin a courteous, efficient and effective way.

Provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone

Job Responsibilities:

Reception duties

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries and explain practice procedures. Respond to all queries and requests for assistance from patients and other visitors. Ensure that patients who need urgent appointments are seen on the same day. Monitor the flow of patients into the consulting rooms. Keep patients informed at all times if any doctor/nurse etc is running late. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests (manual, email and computerised) and ensure that they are ready for collection by the patient within the stated time. Check the prescription box and email for repeat requests. Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Ensure reception and waiting areas are kept neat and tidy. Opening and sorting internal and external mail.

Appointmentsystem

Ensure familiarity with the appointment system. Book appointments Monitor effectiveness of the appointment system and ensure that action is taken to resolve any problems by liaising with the Reception Supervisor.

Computer

Ensure that all new patients are registered onto the computer system promptly and accurately Ensure that all temporary residents, emergency and immediately necessary patients are entered onto the computer.

TelephoneSystem

Ensure the system is operational at the beginning of each day and switched to the messaging service at the end of each working day. Receive and make calls as required. Divert calls to secretaries as appropriate

Consultingrooms

Ensure that all consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and restocking as required. Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.

Photocopying/ printing / scanning

Photocopy documents etc that are required by the surgery Print forms etc from the word processor Participate in scanning as required

Startand end of day procedures

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated

Anyother duties

You will be called upon to cover your colleagues in reception at times of sickness and holidays. The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice Health & SafetyPolicy, to include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.

Equality and Diversity:

The post-holder willsupport the equality, diversity and rights of patients, carers and colleagues,to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in anytraining programme implemented by the practice as part of this employment, suchtraining to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintainquality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effectivecommunication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation ofServices:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Hoursof duty

Normal hours of duty are as stated in your contract. These hours may be reviewed from time to time by mutual agreement

Holidays

Yours holiday entitlement is 25 days pro rata per year, excluding Bank Holidays Before booking any holidays your leave should be requested and confirmed with the Deputy Practice Manager. Person Specification

Qualifications

Essential

GCSE-Grade C or above in Maths and English

Experience

Essential

Experience of working in a customer focused role Good IT skills

Desirable

Experience of working in a GP practice Experience of working with EMIS Web

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Heaton Moor Medical Group Full time

    **HEATON MOOR MEDICAL GROUP** **JOB DESCRIPTION - MEDICAL RECEPTIONIST** **MAIN PURPOSE OF POST**: To provide a point of contact for patients, and act as a focal point of communication between patients, Doctors, medical staff and other staff REPORTS TO: Reception Supervisor RESPONSIBLE TO: The Practice Manager and Doctors. **MAJOR DUTIES AND...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Heaton Moor Medical Group Full time

    **HEATON MOOR MEDICAL GROUP** **JOB DESCRIPTION - MEDICAL RECEPTIONIST** **MAIN PURPOSE OF POST**: To provide a point of contact for patients, and act as a focal point of communication between patients, Doctors, medical staff and other staff REPORTS TO: Reception Supervisor RESPONSIBLE TO: The Practice Manager and Doctors. **MAJOR DUTIES AND...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Heaton Moor Medical Group Full time

    **HEATON MOOR MEDICAL GROUP** **JOB DESCRIPTION - MEDICAL RECEPTIONIST (LITTLEMOOR SURGERY OFFERTON)** **MAIN PURPOSE OF POST**: To provide a point of contact for patients, and act as a focal point of communication between patients, Doctors, medical staff and other staff REPORTS TO: Reception Supervisor RESPONSIBLE TO: The Practice Manager and...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Heaton Moor Medical Group Full time

    **HEATON MOOR MEDICAL GROUP** **JOB DESCRIPTION - MEDICAL RECEPTIONIST** **MAIN PURPOSE OF POST**: To provide a point of contact for patients, and act as a focal point of communication between patients, Doctors, medical staff and other staff REPORTS TO: Reception Supervisor RESPONSIBLE TO: The Practice Manager and Doctors. **MAJOR DUTIES AND...

  • Medical Receptionist

    1 month ago

    Stockport, United Kingdom Archwood Medical Practice Full time

    We are looking for an experienced Medical Receptionist to join our friendly team You will be expected to be able to work on a flexible basis to provide sickness and holiday cover as required. Your role will be to: - answer telephone calls and help patients access the appropriate service or healthcare professional - deal with patient queries - other...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Stockport Medical Group Full time

    **JOB TITLE**: RECEPTIONIST REPORTS TO: Senior/Lead Receptionist HOURS: Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Bramhall & Shaw Heath Medical Group Full time

    The main duties of the role would be as follows: - Ensure an effective and efficient reception service is provided to patients and any visitors to the practice. This includes answering the phone to deal with enquiries, explain procedures and arrange new and follow up appointments and requests for home visits. - Receive, assist and direct patients in...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Marple Medical Practice Full time

    Job description and person specification **Job title** Medical Receptionist **Line manager** Reception Manager **Accountable to** Practice Manager **Hours per week** 22.5 - 25 hours per week **Salary** £10.42 per hour **Job summary** To be responsible for undertaking a wide range of reception duties and the provision of general support to the...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Marple Medical Practice Full time

    Job description and person specification **Job title** Medical Receptionist **Line manager** Reception Manager **Accountable to** Practice Manager **Hours per week** 21 hours per week Monday 8.30am to 6.30pm Tuesday 7.45am to 1.45pm Thursday 1.30pm to 7.30pm **Salary** £10.42 per hour **Job summary** To be responsible for undertaking a wide...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Baby ultrasound clinic Full time

    We are looking for a medical receptionist to cover our clinic in Stockport on a Thursday & Saturday Main duties will include - Greeting customers as they enter *Take customers through the consent process - Take bookings over the phone *Take payments - Ensure the clinic is clean and presentable at all times - Print images for customers **Job Type**:...

  • Medical Receptionist

    1 month ago

    Stockport, United Kingdom Heaton Moor Medical Group Full time

    **MEDICAL RECEPTIONIST** **MAIN PURPOSE OF POST**: To provide a point of contact for patients, and act as a focal point of communication between patients, Doctors, medical staff and other staff REPORTS TO: Reception Supervisor RESPONSIBLE TO: The Practice Manager and Doctors. MAJOR DUTIES AND RESPONSIBILITIES OF THE POST: 1. Telephone - The telephone...

  • Medical Receptionist

    1 month ago

    Stockport, United Kingdom Heaton Moor Medical Group Full time

    **MEDICAL RECEPTIONIST** **MAIN PURPOSE OF POST**: To provide a point of contact for patients, and act as a focal point of communication between patients, Doctors, medical staff and other staff REPORTS TO: Reception Supervisor RESPONSIBLE TO: The Practice Manager and Doctors. MAJOR DUTIES AND RESPONSIBILITIES OF THE POST: 1. Telephone - The telephone...

  • Medical Receptionist/administrator

    7 days ago

    Stockport, United Kingdom Heaton Norris Medical Practice Full time

    **Job description** Heaton Norris Medical Practice Heaton Norris Health Centre, Stockport Receptionist / Administrator part time 30 hours per week. Main duties of the job The main duties are speaking to patients on the telephone or face to face and directing their inquiries to the most appropriate person, booking appointments, re-issuing prescriptions...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Bramhall Health Centre Full time

    Wednesday - Friday 1:30pm - 6:30pm DUTIES - Greet and check-in patients upon arrival - Schedule and confirm appointments using the office's scheduling system - Collect and update patient information, including medical history and insurance details - Answer phone calls, take messages, and respond to inquiries in a professional and courteous manner - Assist...

  • Medical Administrator

    2 months ago

    Stockport, United Kingdom BREDBURY MEDICAL CENTRE Full time

    **The purpose of the role is to**: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Caritas GP Partnership Full time

    **MAIN DUTIES AND RESPONSIBILITIES** - To welcome patients as they arrive at the practice. - To make appointments by following the relevant protocols. - To ensure patients are seen by the appropriate clinician. - To handle enquiries, in person, and over the telephone. - To act on requests, from clinicians, and communicate messages to the patients. -...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Vernon Park Surgery Full time

    **Company description** We are a small, friendly practice in Stockport, we have one GP partner, salaried doctor and a Practice Nurse, Assistant Practitioner and a HCA. The admin team consists of a Practice Manager and four receptionists **Job description** Job Summary: To provide a professional and welcoming service to patients, visitors and members of...

  • Medical Records Clerk

    1 month ago

    Stockport, United Kingdom Pennine Care NHS Foundation Trust Full time

    An exciting opportunity has arisen for a motivated and enthusiastic individual to join our Adult Mental Health Services as a Medical Records Clerk/Receptionist. If you are committed to delivering a high quality service and providing the very best standard of care for our patients, then this could be the opportunity for you. We currently have a part time...

  • Receptionist/admin Clerk

    1 month ago

    Stockport, United Kingdom High Lane Medical Centre Full time

    **High Lane Medical Centre** **requires a Receptionist/Admin clerk for 4 days a week. Computer/typing skills essential. Previous experience desired.** 19 hours per week over four days: **Remuneration** From £22,308.00 pro rata per annum, dependent on experience. **Holidays** 5 weeks per annum pro rata, plus all statutory bank holidays. **Pension...

  • Medical Receptionist

    2 months ago

    Stockport, United Kingdom Bramhall & Shaw Heath Medical Group Full time

    The main duties of the role would be as follows: - Ensure an effective and efficient reception service is provided to patients and any visitors to the practice. This includes answering the phone to deal with enquiries, explain procedures and arrange new and follow up appointments and requests for home visits. - Receive, assist and direct patients in...