Medical Receptionist

7 months ago


Stockport, United Kingdom Marple Medical Practice Full time

Job description and person specification
**Job title**

Medical Receptionist

**Line manager**

Reception Manager

**Accountable to**

Practice Manager

**Hours per week**

22.5 - 25 hours per week

**Salary**

£10.42 per hour

**Job summary**

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

**Mission statement**

To enable and promote the wellbeing of all our registered patients using advice, treatment and the coordination of available NHS resources in a way that is Well led, Effective, Responsive, Caring and Safe.

**Generic responsibilities**

All staff at Marple Medical Practice have a duty to conform to the following:
**Equality, Diversity and Inclusion**

A good attitude and positive action towards _Equality Diversity & Inclusion_ (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- _Health and Safety at Work Act 1974_
- _Environmental Protection Act 1990_
- _Environment Act 1995_
- _Fire Precautions (workplace) Regulations 1999_
- _Coronavirus Act 2020_
- Other statutory legislation which may be brought to the post holder’s attention

**Confidentiality**

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of this organisation’s outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Marple Medical Practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

**Induction**

At Marple Medical Practice, you will be required to complete the induction programme and the practice management team will support you throughout the process.

**Learning and development**

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed by the Practice Manager. It is an expectation f


  • Medical Receptionist

    7 months ago


    Stockport, United Kingdom Heaton Moor Medical Group Full time

    **HEATON MOOR MEDICAL GROUP** **JOB DESCRIPTION - MEDICAL RECEPTIONIST** **MAIN PURPOSE OF POST**: To provide a point of contact for patients, and act as a focal point of communication between patients, Doctors, medical staff and other staff REPORTS TO: Reception Supervisor RESPONSIBLE TO: The Practice Manager and Doctors. **MAJOR DUTIES AND...

  • Medical Receptionist

    7 months ago


    Stockport, United Kingdom Heaton Moor Medical Group Full time

    **HEATON MOOR MEDICAL GROUP** **JOB DESCRIPTION - MEDICAL RECEPTIONIST (LITTLEMOOR SURGERY OFFERTON)** **MAIN PURPOSE OF POST**: To provide a point of contact for patients, and act as a focal point of communication between patients, Doctors, medical staff and other staff REPORTS TO: Reception Supervisor RESPONSIBLE TO: The Practice Manager and...

  • Medical Receptionist

    7 months ago


    Stockport, United Kingdom Stockport Medical Group Full time

    **JOB TITLE**: RECEPTIONIST REPORTS TO: Senior/Lead Receptionist HOURS: Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either...

  • Medical Receptionist

    6 months ago


    Stockport, United Kingdom Marple Medical Practice Full time

    Job description and person specification **Job title** Medical Receptionist **Line manager** Reception Manager **Accountable to** Practice Manager **Hours per week** 21 hours per week Monday 8.30am to 6.30pm Tuesday 7.45am to 1.45pm Thursday 1.30pm to 7.30pm **Salary** £10.42 per hour **Job summary** To be responsible for undertaking a wide...

  • Medical Receptionist

    7 months ago


    Stockport, United Kingdom Bramhall Health Centre Full time

    Wednesday - Friday 1:30pm - 6:30pm DUTIES - Greet and check-in patients upon arrival - Schedule and confirm appointments using the office's scheduling system - Collect and update patient information, including medical history and insurance details - Answer phone calls, take messages, and respond to inquiries in a professional and courteous manner - Assist...

  • Medical Administrator

    7 months ago


    Stockport, United Kingdom BREDBURY MEDICAL CENTRE Full time

    **The purpose of the role is to**: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of...

  • Medical Receptionist

    7 months ago


    Stockport, United Kingdom Vernon Park Surgery Full time

    **Company description** We are a small, friendly practice in Stockport, we have one GP partner, salaried doctor and a Practice Nurse, Assistant Practitioner and a HCA. The admin team consists of a Practice Manager and four receptionists **Job description** Job Summary: To provide a professional and welcoming service to patients, visitors and members of...

  • Medical Records Clerk

    6 months ago


    Stockport, United Kingdom Pennine Care NHS Foundation Trust Full time

    An exciting opportunity has arisen for a motivated and enthusiastic individual to join our Adult Mental Health Services as a Medical Records Clerk/Receptionist. If you are committed to delivering a high quality service and providing the very best standard of care for our patients, then this could be the opportunity for you. We currently have a part time...


  • Stockport, United Kingdom High Lane Medical Centre Full time

    **High Lane Medical Centre** **requires a Receptionist/Admin clerk for 4 days a week. Computer/typing skills essential. Previous experience desired.** 19 hours per week over four days: **Remuneration** From £22,308.00 pro rata per annum, dependent on experience. **Holidays** 5 weeks per annum pro rata, plus all statutory bank holidays. **Pension...

  • Medical Receptionist

    8 months ago


    Stockport, United Kingdom Bramhall & Shaw Heath Medical Group Full time

    Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Ensure that enquiries from patients are efficiently handled. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in...

  • Medical Receptionist

    7 months ago


    Stockport, United Kingdom Bramhall & Shaw Heath Medical Group Full time

    The main duties of the role would be as follows: - Ensure an effective and efficient reception service is provided to patients and any visitors to the practice. This includes answering the phone to deal with enquiries, explain procedures and arrange new and follow up appointments and requests for home visits. - Receive, assist and direct patients in...


  • Stockport, United Kingdom Park View Group Practice Full time

    The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer...


  • Stockport, United Kingdom Park View Group Practice Full time

    The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer...


  • Stockport, United Kingdom Pennine Care Nhs Ft Full time

    Job summary The post holder will be required to support the CAMHS team members by providing an effective range of medical records duties The post holder will work as part of an established administrative team and will have excellent communication, interpersonal and organisational skills with a flexible approach to work and enjoy working as part of a team...


  • Stockport, United Kingdom Medecho Limited Full time

    **Registrar Emergency Medicine** **West Midlands** **We have an exciting opportunity for a Registrar to work with us.** - Valid GMC - Right to work in the UK - Clinical attachment complete and minimum of 3 months paid experience in the NHS/UK - Proof of medical qualifications **Job Types**: Part-time, Temporary contract **Salary**: £45.00-£55.00 per...

  • Dental Secretary

    6 months ago


    Stockport, United Kingdom Dental Care @ 62 Full time

    **About us** Our dental team is well experienced and trained. We aim to achieve aesthetic and oral well-being that patient's desire through technical excellence and superior skills, while respecting everyone's time, comfort and peace of mind. Job Summary: **Duties**: In this role, you'll ensure that the Principal Dentist is provided with first class...


  • Stockport, United Kingdom Bramhall Health Centre Full time

    **Job summary - 27.5 Hours / Mon - Fri / 08:00 - 13:30** We are looking to recruit an individual who is experienced in working within primary care as a receptionist or administrator to join our team here at Bramhall Health Centre. This role will cover several traditional roles within a doctors surgery, including reception, prescriptions and administrative...