Primary Care Administrator

5 months ago

Stockport, United Kingdom Bramhall Health Centre Full time

**Job summary - 27.5 Hours / Mon - Fri / 08:00 - 13:30**

We are looking to recruit an individual who is experienced in working within primary care as a receptionist or administrator to join our team here at Bramhall Health Centre. This role will cover several traditional roles within a doctors surgery, including reception, prescriptions and administrative work.

**Main duties of the job**

This role will include general reception work including answering the phones, welcoming patients on the front desk and helping with queries such as checking in, taking prescription requests and helping to book appointments. You will also take payments for private work and hand out collections of records and letters.

This role will include being trained in other areas of admin that traditionally has been siloed into separate departments. This will give you plenty of variety in your role and develop your depth of knowledge and understanding across the wider system. This will include processing prescription requests, scanning letters, recalling patients for monitoring and completing registrations. This is by no mean an exhaustive list.

**About us**

We are a practice consisting of 12,000 patients with a team of 35 staff, including doctors, nurses, health care assistants and the non-clinical team. We are based in the lovely village of Bramhall, close to the shops and the train station which is situated nicely for commuting and for accessing local amenities whilst travelling to and from work, or visiting on break times.

You have free staff parking and all staff can benefit from the NHS Pension Scheme.

**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Summarise and Read Code relevant information from patient's clinical records, hospital correspondence and other sources into the Practice computer systems, working strictly in accordance with the practice notes summarising and read code protocols.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

**Responsibilities**:
**1. Administration**
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Registrations
- Online Access Applications
- Read coding and Summarising
- Recall and Quality Outcomes Framework activity
- Process Prescription requests and distribute work out on a daily basis

**2. Reception**
- Answering the phones to help patients with queries related to appointments, test results and general enquiries
- Receiving patients at the front desk who need assistance with booking in and general enquiries
- Handing completed repeat prescriptions to patient and checking names and address.
- Taking deliveries and notifying the person responsible for the delivery
- Pulling/filing notes for surgeries and update as necessary
- Filing post in medical records
- Completing Emis and Docman tasks as directed
- Completing Triage Admin on the days rotad in to support the duty GP allocate appointments and manage communications

**3. Other Tasks**
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of pa

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