Medical Receptionist

3 months ago


Stockport, United Kingdom Caritas GP Partnership Full time

**MAIN DUTIES AND RESPONSIBILITIES**
- To welcome patients as they arrive at the practice.
- To make appointments by following the relevant protocols.
- To ensure patients are seen by the appropriate clinician.
- To handle enquiries, in person, and over the telephone.
- To act on requests, from clinicians, and communicate messages to the patients.
- Reception administration.
- All patient information to be recorded on the EMIS clinical system.
- All duties to be performed in accordance with practice protocols.

**TELEPHONE DUTIES**
- Making appointments for the patients to attend the surgery.
- Taking calls from patients requesting home visits.
- Dealing with investigation results, i.e. blood tests & X-rays.
- Dealing with patient enquiries.
- Receive, make phone calls, and divert appropriately.
- Ensure that the system is operational at the beginning of each day (8am)
- **RECEPTION ADMINISTRATION**
- Direct post upstairs to office.
- Deal with queries appropriately.
- Retrieve and file records as necessary.
- Advise patients of relevant charges for private services.
- Accept payment and issue receipts.
- Register patients (new or temporary). Make appointment with HCA for a new patient medical exam.
- Action requests for Ambulance Transportation and in accordance with practice protocol.
- Deal with patient samples and ensure forms are fully completed.
- Access patients’ documentation via the Docman System.
- Ensure efficient handover between each receptionist shift.
- Ensure patient confidentiality is maintained at all times.
- Ensure reception and waiting room areas are kept clean and tidy after clinic sessions.
- Follow closing protocol at the end of the surgery.
- Any other duties relevant to the efficient running of the practice.
- Preparation of the Consulting Rooms
- Following opening protocol and ensure all rooms are prepared for each session, then checked and left tidy and secure afterwards.

Hours required

Monday 0800-18.30

Friday 1230-1830

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £10.42 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stockport, SK2 6BZ: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location


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