Current jobs related to Patient Services Supervisor - South Shields - Imeary Street Surgery
-
Patient Service Coordinator
3 weeks ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleAs a Patient Administrator at InHealth, you will play a vital role in ensuring our patients receive the best standard of care throughout their visit. This is a dynamic and fast-paced environment where you will work alongside clinical colleagues to deliver a professional and patient-focused service.Key Responsibilities Provide a welcoming and...
-
Patient Service Coordinator
3 weeks ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Patient Administrator to join our team at InHealth. As a Patient Administrator, you will play a vital role in ensuring our patients receive the best possible care and service throughout their visit.Key ResponsibilitiesProvide a welcoming and professional first point of contact for all patients,...
-
Patient Administrator
4 weeks ago
South Shields, United Kingdom Inhealth Group Full timePlease note - The successful candidate will need a full driving license and vehicle for this roleInHealth Patient Administrators are a vital part of the team as they are responsible for making sure our patients receive the best standard of care throughout their visit. As a Patient Administrator you will deliver a professional and patient-focused service,...
-
Patient Services Coordinator
2 weeks ago
South Petherton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is a leading primary care organisation in Somerset that aims to deliver exceptional patient-centred care and services. We are seeking a highly organised and compassionate Patient Services Advisor to join our team in Martock and South Petherton Surgeries.Main ResponsibilitiesProvide administration and reception...
-
Patient Services Advisor
3 weeks ago
South Petherton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummaryWe are seeking a highly organized and efficient Patient Services Advisor to join our team at Symphony Healthcare Services Limited. As a key member of our administration team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.Main ResponsibilitiesProvide administrative support to our...
-
Patient Coordinator
4 weeks ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth. As a Patient Administrator, you will play a vital role in ensuring our patients receive the best standard of care throughout their visit.Key ResponsibilitiesFirst Point of Contact: Provide a welcoming and professional first point of contact...
-
Patient Coordinator
4 weeks ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth. As a Patient Administrator, you will play a vital role in ensuring our patients receive the best standard of care throughout their visit.Key ResponsibilitiesFirst Point of Contact: Provide a welcoming and professional first point of contact...
-
Patient Administrator
4 weeks ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Patient Administrator to join our team at InHealth Group. As a key member of our diagnostic services team, you will play a vital role in ensuring the smooth delivery of our services to patients.Key ResponsibilitiesProvide exceptional patient care and support, ensuring a welcoming and professional...
-
Patient Service Coordinator
6 days ago
South Petherton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeAbout the RoleSymphony Healthcare Services Limited is seeking a professional and detail-oriented individual to fill the position of Patient Services Advisor.As a Patient Services Advisor, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesProvide administrative support to the...
-
Patient Administrator
2 months ago
South Shields, United Kingdom Inhealth Group Full timePlease note - The successful candidate willneed a full driving license and vehicle for thisroleInHealth Patient Administrators are a vital part ofthe team as they are responsible for making sure our patientsreceive the best standard of care throughout their visit. As aPatient Administrator you will deliver a professional andpatient-focused service, working...
-
Care Navigator
5 months ago
South Shields, United Kingdom Marsden Road Health Centre Full timeThe Care Navigator plays a key role as a member of the Patient Services team in providing efficient, helpful and sympathetic care to Practice patients, developing skills in equating Practice protocol with patients demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable...
-
Care Navigator
5 months ago
South Shields, United Kingdom Marsden Road Health Centre Full timeThe Care Navigator plays a key role as a member of the Patient Services team in providing efficient, helpful and sympathetic care to Practice patients, developing skills in equating Practice protocol with patients demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable...
-
Patient Care Coordinator
3 weeks ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleWe are seeking a skilled Patient Administrator to join our team at InHealth. As a Patient Administrator, you will play a vital role in ensuring our patients receive the best standard of care throughout their visit.Key Responsibilities• Provide a welcoming and professional first point of contact for all patients, coordinating their arrival...
-
Patient Care Coordinator
4 weeks ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth Group. As a Patient Administrator, you will play a vital role in ensuring our patients receive the best standard of care throughout their visit.Key ResponsibilitiesFirst Point of Contact: Provide a welcoming and professional first point of...
-
Patient Care Coordinator
1 month ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleWe are seeking a highly skilled and organized Patient Administrator to join our dynamic team at InHealth Group. As a Patient Administrator, you will play a vital role in ensuring our patients receive the best standard of care throughout their visit.Key ResponsibilitiesFirst Point of Contact: Provide a welcoming and professional first point of...
-
Patient Care Coordinator
4 weeks ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth Group. As a Patient Administrator, you will play a vital role in ensuring our patients receive the best standard of care throughout their visit.Key ResponsibilitiesFirst Point of Contact: Provide a welcoming and professional first point of...
-
Patient Care Coordinator
1 month ago
South Shields, South Tyneside, United Kingdom Inhealth Group Full timeAbout the RoleWe are seeking a highly skilled and organized Patient Administrator to join our dynamic team at InHealth Group. As a Patient Administrator, you will play a vital role in ensuring our patients receive the best standard of care throughout their visit.Key ResponsibilitiesFirst Point of Contact: Provide a welcoming and professional first point of...
-
Customer Service Assistant/supervisor
5 months ago
South Shields, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor - King Street, South Shields** **Hours per week: 21 hours per week** **Hourly rate: £11.50 - £12.00 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an...
-
Customer Service Assistant/supervisor
5 months ago
South Shields, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor, South Shields** **Hours per week: 24 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Must be fully flexible Monday to Sunday to work a range of day, afternoon, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will...
-
Customer Service Assistant/supervisor
5 months ago
South Shields, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/ Supervisor, South Shields, Prince Edward Road** **Hours per week: 16 (2x shifts per week)** **Hourly rate: £10.50 - £12.50 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 2 shifts per week. This will be a range of days, evenings and overnight shifts...
Patient Services Supervisor
3 months ago
Job summary
Patient Services SupervisorThe primary function of therole of Patient Services Supervisor is to work with, manage, develop andorchestrate the Patient Services Team (Receptionists) to support them inreceiving, assisting and directing patients in accessing the appropriateservice or healthcare professional in a courteous, efficient and effective way,to provide high level administrative assistance to the Practice Manager & Partners when requiredand project a positive and friendly image to staff, patients and othervisitors, either in person or via the telephone.
The Patient Services Supervisor roleJobresponsibilities (including the following but not limited to the list)
Work with, manage, direct and support your Reception Team on a day to day basis
Ensureoverheads are kept to a minimum due to costs and space (overtime, stock orders)
Ensurethe primary objective of providing excellent patient service permeates thewhole team and is consistent
Ensuresmooth running of Reception procedures and continually assess and evaluatesystems and quality and recommend changes/improvements to Practice Manager,which will include:
o Phone answering (length oftime, manner, efficiency)
o Repeat prescription procedure(internal efficiencies)
o Appointment booking process(signposting, low level triage)
Manageand be responsible for the waiting area, including ensuring it is tidy andwelcoming and posters and leaflets are up to date and relevant.
Training receptionists
o New procedures
o Ongoing training
oE-learning (set up and monitor)
oInvolved in receptionists appraisals
Supportingthe team in difficult situations
Leadby example appearance, attitude, motivation, excellent customer serviceskills, punctuality, work ethic, positive attitude at all times
Fullyunderstand the range of services locally, in the wider health care communityand 3rd sector, and support staff to signpost and help patients
Dealwith minor complaints (act as first point of contact)
Arrange& chair regular reception team meetings and feedback to Practice Manager
Makedecisions for the best interest of the practice and the patients
Beresponsible for receiving feedback from patients surveys, encouragingfeedback etc
Observeand enforce practice stance on time off; only one receptionist to be allowedannual leave at any time
UseSIRMS to report and monitor Reception issues
Createbeneficial text templates and share with team
Ensureall members of your team know how to access Master Copies and Policies &Procedures
Create/updaterelevant Reception Policies and Protocols as required
Arrangetime/cover for staff to complete Blue Stream Training
Manageannual leave requests and inform Practice Manager of any approved/cancelledholiday requests immediately.
Encouragepatients to utilise digital services, for example, the NHS App and theHealthier Together App, our website etc
FULL JOB DESCRIPTION PROVIDED
Person Specification
Experience
Essential
Please see Person Specification provided