Care Navigator

6 months ago

South Shields, United Kingdom Marsden Road Health Centre Full time

The Care Navigator plays a key role as a member of the Patient Services team in providing efficient, helpful and sympathetic care to Practice patients, developing skills in equating Practice protocol with patients demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable help and support to the Partners and all colleagues in the Primary Health Care team. You will be expected to manage, plan and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care. The Post holder will show absolute respect and regard to confidentiality of patient information at all times.

**In addition to this, it is essential that**: 1) Enquiries from patients are efficiently and courteously handled. 2) Distribution of documents is undertaken efficiently and promptly 3) That the surgery premises are kept tidy. Dimensions Marsden Road Health Centre and Wawn Street Surgery are training practices operating from a purpose built buildings Prime Responsibilities Messaging/Telephone To receive and accurately and appropriately pass on messages via all mediums (including, but not restricted to, telephone, paper, in person and electronic) while acting in an efficient and helpful manner and according to protocol. Reception General Attend to queries in a helpful and efficient manner.

Arrive patients using the computer systems or help them to self check-in. Ensure waiting patients are kept informed of doctors running late. Handling small amounts of cash for private services. Receive deliveries appropriately (i.e.

vaccines to go in fridges). Request for Home Visits Request for home visits to be received and dealt with in accordance with procedure Signposting Undertake informed choice conversations with patients to enable then to get help from the correct professional or service in a timely manner. Use tools made available to facilitate and continually develop/improve this process Prescriptions Distribution of acute prescriptions for GPs signing. - in accordance with procedure.

Scanning Accurately scanning patient information (i.e. letters, results etc.) onto computer in accordance with procedure. Lab Results Giving results to patients when they ring the surgery following the code of confidentiality at all times. General Clerical work as delegated also to include ensuring post taken to post office daily.

Chaperoning Providing chaperone service to GP as and when required, in accordance with procedure. Records Patient records to be made up for all new patients joining the list. Record storage admin for offsite record deposit/retrieval Computer General use of computer facilities as directed in various aspects of reception/records work. Stock Control Responsibility for maintaining levels of stock as delegated.

Patient Experience Initial point of contact for complaints. Discuss patient concerns and try to find a satisfactory solution to straightforward queries with the patient. Escalation as per practice protocol when appropriate and then Practice Management team. Building Security Opening and closing up of the building on some occasions Working alone for short periods A team leader is available during this time, contactable by telephone Miscellaneous responsibilities Ongoing concern for welfare of patients and security of premises.

Maintenance of all the areas of Practice and equipment in tidy and presentable order at all times, as per the Health and Safety Guidelines. Additional Requirements Maintaining and adhering to Practice Health and Safety policies Agreement to take up necessary training as required Occasional overtime if required Wearing of a practice uniform. Any Other reasonable duties as directed by the Practice Management or Patient services leader within the scope of this post. Liaison with outside agencies, e.g.

Hospitals, Nursing Homes, Chemists etc Knowledge Skills, Training and Experience After a period of induction, you will receive support and ongoing on the job training supported by procedures and protocols on all areas of the job required of you. However, you will be expected to attend Mandatory training in the form of Confidentiality, Health & Safety, Fire and CPR. Theoretical and practical knowledge o General Computer skills o Pleasant, helpful and effective telephone manner o Competence in written and spoken English o Competent in the use of office equipment ie photocopier Professional or Specialists Knowledge o Knowledge of EMIS clinical system Analytical o Judgments involving facts or situations ie prescription/results queries o Receiving and issuing prescription requests o Exercise judgment when dealing with patient inquiries; analyse and resolve patient problems i.e. ambulance bookings, hospital queries Planning and Organisational You will be required to organize your own day to day task or activities referring to your Team Leader when necessary.
- Ensure practice standards/deadlines are m

  • Care Navigator

    8 months ago

    South Shields, United Kingdom Farnham Medical Centre Full time

    The role of the skilled care navigator is varied and involves excellent communication through a variety of means including telephone and online. The successful applicant will need to be able to efficiently switch between systems in order to efficiently navigate the patient to the correct service for their needs. It is extremely inportant that the care...

  • Care Navigator

    6 days ago

    South Shields, United Kingdom West View Surgery Full time

    Job summary West View Surgery has a full time (or part time) vacancy for the role of Care Navigator. This is an essential front-line role at the practice, where you will play a vital role in joining our team where you will be speaking to patients and other stakeholders on the telephone and in person, managing patient referrals, processing clinical...

  • Primary Care Navigator

    1 week ago

    South Kirkby and Moorthorpe, United Kingdom Conexus Healthcare CIC Full time

    Job OverviewWe are seeking a skilled Primary Care Navigator to join our team at Conexus Healthcare CIC, a leading Confederation for general practice in the UK. As a Primary Care Navigator, you will play a crucial role in improving patient care through screening uptake evaluation, engaging hard-to-reach populations, and developing safety netting approaches.

  • Care Navigator

    6 months ago

    South Shields, United Kingdom Marsden Road Health Centre Full time

    The Care Navigator plays a key role as a member of the Patient Services team in providing efficient, helpful and sympathetic care to Practice patients, developing skills in equating Practice protocol with patients demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable...

  • Care Professional

    2 days ago

    South Shields, South Tyneside, United Kingdom West View Surgery Full time

    About UsAt West View Surgery, we are committed to providing high-quality patient care and service. Our team of dedicated professionals is passionate about delivering exceptional experiences for our patients and visitors.Job Title: Care Navigator**Job Summary:** We are seeking a highly organized and communicative Care Navigator to join our team. The...

  • Care Navigator

    5 days ago

    South Shields, United Kingdom Marsden Road Health Centre Full time

    Job summary We are looking for a highly motivated, caring and organised individual to join our fast-paced Patient Services Team to support the efficient day-to-day running of our practice sites. The roles is 32hrs. The Practice sites are open 8 - 8 Monday, Tuesday, Thursday 8 - 6 Tuesday and Thursday 9 - 1 Saturday Main duties of the job ...

  • Community Recovery Navigator

    3 months ago

    South Yorkshire, United Kingdom Humankind Full time

    Job Details Community Recovery navigator About the role Are you passionate about supporting people in their recovery? Do you have transferable skills and/or experience to empower people to achieve their full potential? An exciting opportunity has arisen for a Community Recovery Navigator to join our highly...

  • Pcn South Care Home Care Coordinator

    6 months ago

    South Shields, United Kingdom South Tyneside Health Collaboration Full time

    Key Responsibilities Support the coordination and delivery of Multidisciplinary Team Meetings (MDT) within PCN, this includes but is not limited to making a weekly call to each home, attending MDT, supporting documentation and ongoing referrals, and supporting the NPs in the home rounds where the care coordinator is most appropriate team member for the task....

  • Healthcare Receptionist Manager

    2 days ago

    South Shields, South Tyneside, United Kingdom West View Surgery Full time

    About This RoleWe are looking for a skilled Care Navigator to join our team at West View Surgery. As a Care Navigator, you will be responsible for providing an exceptional patient experience, managing appointments, and maintaining accurate records.Responsibilities:Manage all incoming calls, transferring calls or dealing with requests appropriately.Process...

  • Radiology Patient Navigator

    6 days ago

    South Molton, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Role Summary To support the Radiology Service by co-ordinating between the Radiologists, Nursing Staff, Radiographers, Support Staff, Multi-Disciplinary Team (MDT) Co-ordinators and Appointment teams. To ensure efficient and timely urgent and 2 week rule procedures are arranged and undertaken, and to be a central point of contact for all enquiries...

  • Care Coordinator 37.5hrs Per Weeks, Arrs Funded Role

    5 months ago

    South Shields, United Kingdom Marsden Road Health Centre Full time

    The Care Coordinator plays a key role providing efficient, helpful and sympathetic care to Practice patients, developing skills in equating Practice protocol with patients demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable help and support to the Partners and all...

  • Cancer Pathway Navigator

    7 months ago

    North Shields, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    The role involves proactively monitoring suspected and diagnosed cancer patients ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets. It is essential that the post holder has a full understanding of the Cancer Waiting Times Targets and the impact these have on both patient and Trust. It is...

  • Practice Support Coordinator

    2 days ago

    South Shields, South Tyneside, United Kingdom West View Surgery Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Care Navigator to join our team at West View Surgery. The successful candidate will provide an excellent reception service, manage patient records, and contribute to the overall success of our practice.Duties and Responsibilities:Deal with all general enquiries in a professional and courteous...

  • Practice Admin Lead

    5 months ago

    North Shields, United Kingdom Northumbria Primary Care Full time

    Nelson Medical Group are looking to recruit a part time Band 3 Admin Lead on an initial 6 month fixed term contract. The main aims of the role are to support the Practice Lead with the day to day supervision of staff and rotas, as well as ensuring the practice reception runs smoothly by ensuring daily reception duties are carried out and...

  • Therapeutic Practitioner

    6 months ago

    South Molton, United Kingdom SW Education & Care Full time

    **Welcome to SW Education & Care!** **We believe in empowering every child to thrive.** Are you passionate about making a difference in the lives of young people? Do you thrive in a dynamic and supportive environment where every day brings new opportunities to inspire and empower others? We’re looking for a dedicated Therapeutic Practitioner (Residential)...

  • Behaviour Support

    5 months ago

    South Shields, United Kingdom Protocol Education Full time

    Join Our Team: Make a Difference for Children with Challenging Behaviour Position: SEMH Learning Support Assistant Location: South Tyneside Salary: £83 - £100 per day, paid weekly, NO umbrella companies Working Hours: 6.5-hour days Are you committed to empowering children facing academic and mental health challenges? Protocol Education is seeking a...

  • Social Worker Adults Locality Team

    3 weeks ago

    Rotherham, South Yorkshire, United Kingdom Randstad Care Full time €33

    We are seeking a dedicated and experienced Locality Social Worker to join our Adult Services team for one of our clients. The ideal candidate will have a strong background in social work, excellent case management skills, and a passion for supporting adults within the community. This role involves conducting assessments, developing care plans, and working...

  • Social Worker

    4 weeks ago

    Rotherham, South Yorkshire, United Kingdom Randstad Full time €33

    We are seeking a dedicated and experienced Locality Social Worker to join our Adult Services team for one of our clients. The ideal candidate will have a strong background in social work, excellent case management skills, and a passion for supporting adults within the community. This role involves conducting assessments, developing care plans, and working...

  • Part Time Driver for a Thriving Care Home

    3 days ago

    South Ruislip, United Kingdom KYN Full time

    About this roleKYN, a forward-thinking care home company, is seeking an experienced Driver to join our team on a permanent part-time contract. This exciting opportunity offers the chance to be part of a dynamic team that prioritizes individualized journeys and resident-centered care.Key ResponsibilitiesThe successful candidate will be responsible for...

  • Patient Care Specialist

    2 weeks ago

    South Kirkby and Moorthorpe, United Kingdom Conexus Healthcare CIC Full time

    Job OverviewWe are seeking an experienced Patient Care Specialist to join our team at Conexus Healthcare CIC. This is a part-time opportunity that will allow you to make a meaningful contribution to the delivery of high-quality patient care services.About UsConexus Healthcare CIC is a Confederation for general practice in Wakefield, dedicated to delivering...