Care Coordinator 37.5hrs Per Weeks, Arrs Funded Role

3 months ago

South Shields, United Kingdom Marsden Road Health Centre Full time

The Care Coordinator plays a key role providing efficient, helpful and sympathetic care to Practice patients, developing skills in equating Practice protocol with patients demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable help and support to the Partners and all colleagues in the Primary Health Care team. You will be expected to manage, plan and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care. The Post holder will show absolute respect and regard to confidentiality of patient information at all times.

**In addition to this, it is essential that**: 1) Enquiries from patients are efficiently and courteously handled. 2) Distribution of documents is undertaken efficiently and promptly 3) That the surgery premises are kept tidy. Dimensions Marsden Road Health Centre and Wawn Street Surgery are training practices operating from a purpose built buildings Prime Responsibilities Working alongside our Management and senior team to support continuity of care for vulnerable patients. First point of contact for stakeholders in arranging and coordinating care/multidisciplinary meetings.

Care navigation and support to patients Named Care home link providing communication link Assisting with LTC recall for housebound patients Coordination of housebound population care needs such as annual immunisations Supporting family members of patients Signposting Undertake informed choice conversations with patients to enable then to get help from the correct professional or service in a timely manner. Use tools made available to facilitate and continually develop/improve this process Patient Experience Discuss patient concerns and try to find a satisfactory solution to straightforward queries with the patient. Escalation as per practice protocol when appropriate and then Practice Management team. Miscellaneous responsibilities Ongoing concern for welfare of patients and security of premises.

Maintenance of all the areas of Practice and equipment in tidy and presentable order at all times, as per the Health and Safety Guidelines. Additional Requirements Maintaining and adhering to Practice Health and Safety policies Agreement to take up necessary training as required Occasional overtime if required Wearing of a practice uniform. Any Other reasonable duties as directed by the Practice Management or Senior Team within the scope of this post. Liaison with outside agencies, e.g.

Hospitals, Nursing Homes, Chemists etc Knowledge Skills, Training and Experience After a period of induction, you will receive support and ongoing on the job training supported by procedures and protocols on all areas of the job required of you. However, you will be expected to attend Mandatory training in the form of Confidentiality, Health & Safety, Fire and CPR. Theoretical and practical knowledge o General Computer skills o Pleasant, helpful and effective telephone manner o Competence in written and spoken English o Competent in the use of office equipment ie photocopier Professional or Specialists Knowledge o Knowledge of EMIS clinical system Analytical o Judgments involving facts or situations ie prescription/results queries o Receiving and issuing prescription requests o Exercise judgment when dealing with patient inquiries; analyse and resolve patient problems i.e. ambulance bookings, hospital queries Planning and Organisational You will be required to organise your own day to day task or activities referring to Management Team when necessary.
- Ensure practice standards/deadlines are met ie, repeat prescriptions, scanning etc Communication & Relationship Skills You will be expected to provide and receive routine information which may require a certain amount of tact or persuasive skills. For example making and rearranging appointments and giving out appropriate information to patients as regards clinics and surgeries. You will come into contact with many patients with problems ie elderly, hard of hearing, mentally ill and you will be expected to deal with each patient with sensitivity, tact understanding, empathy and reassurance. WORKING RELATIONSHIPS General Practitioners Practice Management and senior team Other members of patient services/clinical coding/secretarial team Members of Practice/Community nursing team Other members of the Primary Health Care Team Patients Outside agencies Key Result Areas Patient/Client Care: You will be expected to provide general non clinical advice, information, guidance or ancillary services directly to patients, relatives or carers working within practice policy and procedures.

This will be done either face to face or telephone. Area of information you will be giving out: Pathology results Taking and relaying messages etc. Provide general non clinical advice Advice to patients about surgery times and availability Policy and Service Development: There are policies and

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