Patient Service Coordinator

3 weeks ago

South Shields, South Tyneside, United Kingdom Inhealth Group Full time
About the Role

We are seeking a highly skilled and motivated Patient Administrator to join our team at InHealth. As a Patient Administrator, you will play a vital role in ensuring our patients receive the best possible care and service throughout their visit.

Key Responsibilities
  • Provide a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure.
  • Deal with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate.
  • Ensure that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system.
  • Ensure all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly.
  • Track and distribute imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators.
  • Check the pre-authorisations for insured patients.
  • Maintain stock control and be responsible for purchasing consumables and supplies as and when required.
  • Assist in the completion of month end administrative procedures for the management team.
  • Participate in governance activities, audits, personal development and team meetings.
  • Ensure due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account.
  • Maintain a clean and safe working environment.
  • Comply with ISO standards in respect of information security management.
  • Report all incidents and complaints in line with company policy.
Requirements
  • Skill in administration processes and proficient with Microsoft packages.
  • Experience in dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
  • The ability to conduct themselves in a professional manner with both patients and colleagues.
  • Good listening skills with an ability to present information in a logical manner.
  • The ability to demonstrate an appreciation of patient care and confidentiality.
  • An understanding of data protection and its importance in the workplace.
  • A proven level of accuracy and attention to detail.
  • Flexibility in their working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes.
About InHealth

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures.

We are a people-focused organisation, and our teams are integral in how we deliver our services. Our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

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