Digital and Care Continuity Coordinator

2 months ago

York, United Kingdom Priory Medical Group Full time

Job summary

Would you like to joina dynamic and successful team that is dedicated to supporting the health andwellbeing of our patients?

Priory Medical Group isexpanding its digital team to support the provision of digital and non-digital careto our patients. We are looking for a dynamic Digital and Care Continuity Coordinator,who has excellent attention to detail and prioritisation skills, with aflexible approach to join our supportive team.

If you are looking for afresh start or seeking a new challenge, this role offers you the ability todevelop a broad range of skills and capabilities across several digital systems.

Are you looking for arole where you will be working with innovative and forward-thinking digitalteam?

Main duties of the job

As part of the PrioryMedical Group digital team your role will primarily be using non-digitalcommunication tools to co-ordinate patient care to ensure our non-digitalpatients are not excluded from care co-ordination. The work will involvecontacting patients on the phone, processing patient responses, and maintainingthe practices digital systems and tools.

There will be a dailyrequirement to work with the rota, digital and patient central team to confirmthe clinic capacity available for urgent care which can then be used toco-ordinate care for patients, including the most vulnerable and complex.

There is an opportunity towork remotely from home as required, you will be provided with a laptop tofulfil your work requirements.

About us

Priory Medical Group is alarge eight site GP practice and single Primary Care Network based in York. Wepride ourselves as being innovative and always at the forefront of change todrive the delivery of accessible and responsive care to our patients. Thedigital team plays a key role in this and we're always looking for ways we canuse digital tools to support our patients as we learn more about what theyneed. We are a supportive employer with a strong support programme of healthand well-being initiatives for our staff.

Job description

Job responsibilities

Main Duties

Provides co-ordination and navigation for patients through the health and care systems

co-ordination of clinic sessions to support complex and vulnerable patients or those who are non-digitally enabled to access care

ii.Undertaking outbound calls to identified non-digitally enabled patients who need a phone call or letter invite for appointments to ensure digital inclusivity and support their long-term condition management

iii.Booking patient appointments into services provided by health care professionals across PMG

iv.Supports patients in preparing for follow-up with provision of information on what they should expect when they attend for their appointment

data on the patient cohorts supported through outbound calls to support informing data dashboards for the digital team lead.

vi.Documenting submitted data against protocols, filing in the patient record and appropriately signposting for follow up care.

work with wider PMG teams to continually improve and develop the non-digital care co-ordination offer to patients.

other duties as may reasonably be delegated from time to time.

Person Specification

Skills and Knowledge

Desirable

Teamwork Can-do Attitude Deadline and Target Driven Attention to Detail Confidentiality Able to prioritise work IT Literate

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