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Secretary/Administration Assistant

4 months ago

Nelson, United Kingdom Pendle View Medical Centre Full time

Job summary

We have an exciting opportunity to join our friendly and welcoming team at Pendle View Medical Practice.

As an secretary/administrator you will join a team who are focused on delivering impeccable customer service to our staff and patients.

You will be working 25 hours a week, ideally over 3 days.

This is an exciting new role at the practice working alongside our medical staff providing admin and secretarial support across a broad range of performance areas.

Main duties of the job

We are looking for an enthusiastic and hardworking team player to work 25 hours within our administrative team.

You will be required to provide secretarial support to the clinical staff and provide assistance to the clinical coder and the data quality manager

The role will include typing eReferrals, assisting the clinical coder, scanning and importing of hospital letters, following up patient hospital appointments where necessary, preparing insurance reports and liaising with the clinicians and insurance companies and solicitors, assist with recalls system for chronic diseases .

You will be eligible to join the NHS pension scheme

About us

We are a 4 partner practice with 7600 patients.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances.

Job description

Job responsibilities

Job Description

Job title : Secretarial/Administration Assistant

Rate of pay : £ per hour

Hours of Work : 25 hours per week

Reports to : Practice Business Manager

Summary

The main purpose of the postis to assist and support the Practice Secretary in the secretarial duties to the clinical team and provide assistance to the clinical Coder and the Data Quality Manager.

Teamwork

All employees are expected tobe flexible and display a high standard of teamwork. This includes cooperatingin undertaking the work of absent colleagues or assisting others where theworkload is particularly high. Accordingly, there may be a requirement, fromtime to time, to undertake other duties in an administrative role

Principal Responsibilities

To provide secretarialsupport to practice and patients, working under supervision and in accordancewith practice protocols and guidelines.

Ensure efficientpatient service by prompt production of referral letters

Following uppatients hospital appointments when necessary.

Comply withAccess to Medical Records Act by dealing promptly with processing Insurance reports,production of the appropriate invoice, liaising with the clinicians andinsurance companies and copying Patient Notes for solicitors etc.

Liaise withhospitals and patients regarding appointments.

Assist theclinical coder with the clinical coding, scanning and importing ofcorrespondence into patient records,

Deal with Accessto Record requests from patients and their representatives, as required.

Support theclinical coder to input accurate, comprehensive information of allcorrespondence in the patients electronic record, both written andcomputerised,

Awareness of QOF, Snomed CT codes and alerts needed for standardised care.

Support the DataManager where required

Manage the upkeep ofGP LINK operations

Return of notesand marking notes arrived. Summarisingpatient notes.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Competent Computer skills. Ability to work as part of a team.

Experience

Essential

Ability to provide a professional service to patients and other service users. Familiar with working within a primary care setting

Desirable

Knowledge of Excel and Word documents. Familiar with EMIS