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Senior Waste Customer Technician

2 months ago

West Midlands, United Kingdom Severn Trent Full time

Department:

Waste Network Ops Salary (£): , Senior Waste Customer Technician

Did you know the length of Severn Trent’s waste network would wrap around the world twice? Well, now you do.

It’s a big network, and a big responsibility. Every day million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.

From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

In this month role, you’ll support the delivery of reactive response follow on work (Inspect & Resolve) to the right quality and within the required timescales across the Wolverhampton region,  all whilst delivering full compliance with our customer, regulatory and company standards.

You’ll proactively focus on the needs of our customers by delivering right first-time solutions and implementing initiatives aimed at improving outcome performance and serviceability of the waste network.

As a Senior Waste Customer Technician at Severn Trent, you’ll take ownership of customer issues and will build relationships with internal and external stakeholders that will help facilitate the effective delivery of operational works, whilst minimising the impact on our customers and their communities.


Working in partnership with the greater Waste Infrastructure Team, you’ll ensure that all work promoted follows the correct process, uses cost effective solutions, and is carried out safely.

This role will see you included on a regional standby rota which operates /, and may also include working across different regions when required.

Some of your other key accountabilities will include:

Leading and promoting a safe working environment, whilst ensuring all quality standards are met.
Improving customer experience to prevent complaints, by proactively owning and resolving customer service issues using excellent problem solving and coaching skills. Point of escalation on-site for the Customer Jetting Operations Team who will pick up complex issues at source.
Proactively managing and enhancing both the internal and external relationships we hold with key parties, including contractors, Severn Trent teams, COSC, Asset Creation, other supporting departments, and external organisations such as the Environmental Agency, Highways Agency, and Local Authorities.
Conducting workplace audits to ensure the right equipment is available for the team, with particular emphasis on meeting health and safety, work quality and regulatory reporting standards.
Delivering a productive day with minimal non-productive time and unnecessary re-visits, ensuring the cause of issues is diagnosed accurately and the correct work to resolve is raised.
Working with the Customer and Community Leads to promote and inform customers of work, including the impacts and benefits, that take place in their communities.

WHAT YOU’LL BRING TO THE ROLE

We’re seeking our Senior Waste Customer Technician to be a real people person, with a customer centric approach to their thought processes and ways of working.

To be successful in this role, it’s expected that you’ll have experience of working collaboratively with contract partners and teams across a large geographical area, as well as proven experience of building and developing effective relationships with internal and external stakeholders , Customers, Environment Agency, Local Councils etc.

You should possess the ability to work under pressure and with high work volumes, be able to proactively diagnose and solve problems that give a right first-time solution, have the capacity to articulate and interpret technical information and specifications, and be adept at effectively communicating and negotiating to achieve desired outcomes.

It would be desirable if you understand hydraulics and the affects this can have on pipe integrity, as well as good budget awareness with experience of working within budgetary constraints.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

days holiday + bank holidays (and the ability to buy/ sell up to days per year)  Annual bonus scheme (up to £, based on company performance and subject to eligibility) Leading pension scheme – we will double your contribution (up to % when you contribute ;  Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy  Electric vehicle scheme and retail offers  Family friendly policies  Two paid volunteering days per year