Hazardous Waste Customer Coordinator

2 months ago

Wolverhampton West Midlands, United Kingdom Veolia Full time

Salary: Competitive plus Veolia benefits

Hours: 40 hours per week, Monday - Friday

Location: 1 Station Road, Four Ashes, Wolverhampton, WV10 7DG

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

As the Hazardous Waste Customer Coordinator, you will be working within Veolia's Hazardous Waste Central Services Department, which is based at the Hazardous Waste Head Office in Four Ashes, Cannock.

What we can offer you;

  • 25 days of annual leave plus bank holidays
  • Refer an Engineer to us once you've joined and earn £1000
  • Access to our company pension scheme
  • Free physiotherapy service
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • Ongoing training and development opportunities, allowing you to reach your full potential



What you'll be doing;

  • You will be responsible for compliance with all Health and Safety policies and procedures and ensure that calls from customers are dealt with swiftly and efficiently
  • Ensuring the correct information is provided, including quotations etc. to assist with service efficiency.
  • You will ensure work is completed within agreed team targets, from booking an initial query to scheduling the collection.
  • You will deal with both internal and external customers and will be responsible for ensuring that waste queries are dealt with quickly and efficiently in line with processes and legislative paperwork is completed.
  • The Customer Support Coordinator will book transport, input waste details, order labels liaise with the external sales team and inform customers.
  • You will be required to ensure that the correct data is entered into the Salesforce system to enable the correct and efficient servicing of Veolia's customers at minimal cost to the business and ensuring compliance with all Veolia policies and procedures are adhered to.



What we're looking for;

  • Previous customer service experience
  • Computer literate
  • Exceptional communication and organisation skills
  • Previous waste industry experience
  • Knowledge Salesforce systems



What's next?

Apply today, so we can make a difference for generations to come.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

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