Call Handler

6 months ago

Wolverhampton, United Kingdom Syrus Waste Management Full time

**Overview**:
We are seeking a proactive and dynamic individual to join our team as a Call Handler & Operations Assistant. This role involves a variety of tasks aimed at ensuring the smooth operation of our business, particularly in the areas of customer service, logistics, and administrative support.

**Responsibilities**:

- Handling Calls: Act as the primary point of contact for customers, providing assistance, taking orders, and resolving inquiries in a professional and courteous manner.
- Online Orders: Manage online orders, ensuring accurate processing, timely fulfillment, and addressing any issues or discrepancies that may arise.
- Driver Coordination: Communicate with drivers on a daily basis to coordinate deliveries, pickups, and any other logístical requirements.
- Skip Management: Monitor and chase overdue skips, ensuring efficient collection and adherence to schedule.
- Vehicle Parts: Responsible for ordering and maintaining inventory of vehicle parts, ensuring availability and timely repairs.
- Maintenance Support: Assist in scheduling and coordinating maintenance activities for vehicles and equipment to minimize downtime.
- Environmental Agency Administration: Support with administrative tasks related to compliance with environmental regulations and agency requirements.

**Requirements**:

- Previous experience in a customer service or operations role is preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Knowledge of logistics or waste management industry is a plus.
- Flexibility to work the specified hours and occasional overtime if required.

**Benefits**:

- Competitive salary based on experience.
- Opportunities for career growth and development.
- Positive and collaborative work environment.
- Company pension scheme.
- Employee discount scheme on company service

Pay: £25,000.00-£35,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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