Patient Pathway Coordinator for Neurology

4 weeks ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Job summary

Patient Pathway Coordinator for Neurology - Cat 10

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the PPC team when required. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

The post holder will be directly responsible for providing a high level of admin support to individual clinicians focused on minimising their admin work load. The post holder will be expected to be proactive in adapting to the needs of the service and be responsive to issues arising. The post holder will be expected to be competent in decision making and be able to prioritise work load appropriately.

The post holder will be expected to complete all tasks set within a timely fashion and communicate effectively with the line manager identifying and issues. Varied tasks will include duties such as booking of clinics, processing clinicians correspondence, answering any enquiries from both staff and patients, and doing so in a professional manner up holding all the trust core values.

About us

The Royal Berkshire Hospital is based in Reading,within easy reach of the busy town Centre.

We are an ever-growing organization with lots of opportunity to grow and progress. We provide a broad spectrum of support for our staff and offer many facilities to encourage healthy lifestyles.

Specialist Medicine covers many areas but for the CAT 10 admin team the focus is on Neurology, Neuro rehab and Elderly Care, so we provide admin support for both inpatient and Outpatient activity.

Job description

Job responsibilities

For further details on the job role, please refer to the Job description & Person specification attached.

Person Specification

Education / qualification

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent in English and Maths, grades A-C

Desirable

Computer Literacy Course ECDL

Experience

Essential

Experience of using full range of IT systems and patient data systems Experience of using Microsoft Office, including Word and Excel Experience of scheduling outpatient appointments and/or admissions Experience of working in a multi-disciplinary team Experience of working in a healthcare setting Customer Care experience Experience of handling patient complaints

Desirable

Experience of working in the NHS Experience of supervising staff Experience of using digital dictation systems

Skills, Knowledge, Abilities

Essential

Accurate data entry, typing and checking skills Ability to produce letters / reports using Word and Excel Ability to plan, prioritise and delegate workload Manage and interpret data correctly to inform decision making Understanding of patient priorities and performance targets related to appointments and waiting times

Desirable

Conflict resolution skills Appropriate assertiveness skills Understanding of Primary Care, GP and community services In depth understanding of medical terminology appropriate to specialism Good knowledge of specialty specific patient pathways

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