Assistant Patient Pathway Coordinator

1 week ago

Reading, United Kingdom Royal Berkshire Nhs Foundation Trust Full time

Job summary Assistant Patient Pathway Coordinator (CAT 11 Cardiology, Respiratory & Stroke)This is an exciting opportunity to join our Clinical Administration Team (CAT 11), as we currently have a permanent position available as full time Band 3 Assistant Patient Pathway Co-ordinator (APPC) at the Royal Berkshire NHS Foundation Trusts (RBFT).
CAT 11 covers Respiratory, Cardiology & Stroke departments, and provides a first class, efficient, pro-active and patient focused service.
Main duties of the job We are looking for an enthusiastic, highly motivated and organised individual to provide specialist admin support to the Respiratory, Cardiology & Stroke teams.
You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
About us Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton.
With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.The role will provide comprehensive administrative support to the Respiratory, Cardiology & Stroke Departments and Clinicians.
You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based).
Knowledge of the 18 week pathway would also be beneficial.
Full compliance with local procedures, deadlines and best practice will be a key part of the role.
Person Specification Education/Qualifications Essential NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent Previous Experience Essential Experience of using of IT systems and patient data systems Experience of working with patients and providing information regarding their appointments or treatment plan Desirable Experience of handling patient complaints.
Skills, Knowledge, Abilities Essential Able to communicate effectively with people at all levels.
Competent in planning, organising and accomplishing a variety of concurrent assignments.
Understanding of patient priorities and performance targets related to appointments and waiting times.
Desirable Knowledge of speciality specific patient pathways.

  • Patient Pathway Coordinator

    4 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Job summary Band 4 Patient Pathway Coordinator (Orthoptics) An exciting opportunity has arisen for a Patient Pathway Coordinator to join the Orthoptics team in the Ophthalmology Department. You will be point of contact for administrative issues relating to paediatric ophthalmology and orthoptics patients' pathway of care. The successful candidate...

  • Assistant Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 3 Assistant Patient Pathway Coordinator (CAT Team 2 - Ophthalmology) This is a fixed-term post for 12 months to cover maternity leave. An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator (APPC) to join our Clinical Administration Team in the Ophthalmology Department. You will be a point of contact for administrative issues...

  • Assistant Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Assistant Patient Pathway Coordinator (CAT 11 Cardiology, Respiratory & Stroke) - Fixed Term. This is an exciting opportunity to join our Clinical Administration Team (CAT 11) as a Fixed Term, full time Band 3 Assistant Patient Pathway Co-ordinator (APPC) at the Royal Berkshire NHS Foundation Trusts (RBFT). CAT 11 covers Respiratory, Cardiology & Stroke...

  • Assistant Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Assistant Patient Pathway Coordinator for the CAT 7 Community Paediatric admin team. **Full time hours**: 4 days 08:00-16:00 and one late shift 09:00 - 17:00 The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide...

  • Assistant Patient Pathway Coordinator

    7 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Assistant Patient Pathway Coordinator for the CAT 7 Paediatric admin team. **Full time hours**: 4 days 08:00-16:00 and one late shift 09:00 - 17:00 The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the...

  • Patient Pathway Coordinator

    7 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 4 - Gastroenterology) We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator to join our Gastroenterology team. We are looking for an excellent and proactive team member who can offer commitment in providing support to clinical and non-clinical...

  • Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 4 - Gastroenterology) This is a part-time post for 22.5 hours per week. Shifts between 8am to 5pm will be required for the role - Friday working day will also be required. We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator to join our...

  • Patient Pathway Support

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    An exciting opportunity has arisen within our Radiology Clinical Administration Team. This is a Band 2 position working either four long days or five core days to include occasional weekend working. Radiology is a fast based imaging department supporting both primary and secondary care with ongoing expansion of services. You will be running our front line...

  • Assistant Patient Pathway Coordinator

    4 weeks ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Job summary Assistant Patient Pathway Coordinator - F/T - Maternity Cover Previous candidates no need to apply This post is to provide Maternity cover for approx 9 mths to 1 year. This post is primarily to support the Neuro MS nursing team with administration duties. The post holder will be the point of contact for all administrative...

  • Patient Pathway Coordinator: Virtual Hospital

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Patient Pathway Coordinator for Virtual Hospital Services This is an exciting opportunity to be involved in the expansion of the RBFT’s Virtual Hospital Services (VHS), which is at the forefront of the new specialty of ‘Virtual Medicine’. Virtual Hospital Services care for patients, who could benefit through admission alternatives or early supported...

  • Patient Pathway Coordinator: Virtual Hospital

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Patient Pathway Coordinator for Virtual Hospital Services This is an exciting opportunity to be involved in the expansion of the RBFT’s Virtual Hospital Services (VHS), which is at the forefront of the new specialty of ‘Virtual Medicine’. Virtual Hospital Services care for patients, who could benefit through admission alternatives or early supported...

  • Patient Pathway Coordinator

    7 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 3a - Urology) Shifts are Monday to Friday between 8am to 5pm. We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator to join our Urology team. We are looking for an excellent and proactive team member who can offer commitment in providing support...

  • Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 3 - General & Vascular Surgery) This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provides a first-class, efficient, pro-active and patient-focused admin...

  • X2 Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will...

  • Patient Pathway Coordinator

    4 weeks ago

    Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator to join the Orthoptics team in the Ophthalmology Department at Royal Berkshire NHS Foundation Trust.As a highly motivated and organized individual, you will be responsible for coordinating patient pathways within the Orthoptic and Paediatric Ophthalmology Service. You will need to have...

  • Patient Pathway Assistant

    2 days ago

    Reading, Reading, United Kingdom Royalberkshire Full time

    Our Values:Royal Berkshire NHS Foundation Trust is committed to delivering excellent patient care, based on the following values: compassion, respect, and excellence. We believe that every patient deserves the highest quality care, and we strive to achieve this through our teams' hard work and dedication.Job Description:We are seeking a highly motivated and...

  • Patient Pathway Coordinator

    8 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NOT NEED TO APPLY Patient Pathway Coordinator - Pain/Long COVID We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator in the Pain Management Unit for the Pain and Long COVID team. We are looking for an excellent and proactive team player who can offer commitment in...

  • Patient Pathway Administrator for Neurological Services

    3 weeks ago

    Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    About the RoleThe Royal Berkshire NHS Foundation Trust is seeking an experienced administrator to join its Neurology department as a Patient Pathway Coordinator. This is a rewarding opportunity to work in a dynamic team and contribute to delivering high-quality patient care.Job ResponsibilitiesAs a Patient Pathway Coordinator, you will be responsible for...

  • Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 3 Lower Gastrointestinal Surgery) This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a permanent role as a full-time Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provides a first-class, efficient,...

  • Assistant Patient Pathway Coordinator

    4 weeks ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Job summary PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT REAPPLY Band 3 Assistant Patient Pathway Coordinator (CAT Team 2 - Ophthalmology) This is a fixed-term post for 9 months to cover maternity leave. An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator (APPC) to join our Clinical Administration Team in the...