Assistant Patient Pathway Coordinator

7 months ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Assistant Patient Pathway Coordinator for the CAT 7 Community Paediatric admin team.

**Full time hours**: 4 days 08:00-16:00 and one late shift 09:00 - 17:00

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust. The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

**Our values**: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs)
2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts
4. Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these
5. Complete clinic cancellation forms and process according to SOP
6. Reschedule outpatient clinics as requested - to be done in line with waiting time targets
7. Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOPs
8. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations
9. Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately
Pathway Tracking
10. To understand 18 weeks referral to treatment (RTT) rules and use them to manage all outpatient and elective patient journeys
11. Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust
12. Support the identification and escalation of any issues to the PPC which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres
13. Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received
14. Liaise with internal and external colleagues to share patient pathway and diagnostic information
15. Manage and monitor outpatient and theatre scheduling making best use of capacity
16. Ensure Trust systems are updated with patient pathway status information and that data quality is maintained
17. Proactively support the management of the patient pathway to avoid breaches and take steps to resolve any issues, or escalate where necessary
Inpatient Pathway (Speciality Specific)
18. Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
19. Ensure details of patients to be admitted are entered onto EPR, recording accurate information
20. Contact patients offering them a choice of admission dates and agree with them the date of admission
21. Book

  • Assistant Patient Pathway Coordinator

    7 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 3 Assistant Patient Pathway Coordinator (CAT Team 2 - Ophthalmology) This is a fixed-term post for 12 months to cover maternity leave. An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator (APPC) to join our Clinical Administration Team in the Ophthalmology Department. You will be a point of contact for administrative issues...

  • Assistant Patient Pathway Coordinator

    1 day ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 3 Assistant Patient Pathway Coordinator (CAT 3A Urology) **PLEASE NOTE**: This is a fixed-term post for 18 months to cover maternity leave. An opportunity to join the Urology Clinical Administration Team as an Assistant Patient Pathway Coordinator has become available. You will be a point of contact for administrative issues relating to patients'...

  • Assistant Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Assistant Patient Pathway Coordinator (CAT 11 Cardiology, Respiratory & Stroke) - Fixed Term. This is an exciting opportunity to join our Clinical Administration Team (CAT 11) as a Fixed Term, full time Band 3 Assistant Patient Pathway Co-ordinator (APPC) at the Royal Berkshire NHS Foundation Trusts (RBFT). CAT 11 covers Respiratory, Cardiology & Stroke...

  • Patient Pathway Support/receptionist

    1 day ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our Clinical Admin Team as Patient Pathway Support. The post holder will be responsible for delivering an effective and efficient support service to speciality/CAT teams, to assist in the provision of quality patient care. This will include general clerical and administrative duties that support the administrative...

  • Assistant Patient Pathway Coordinator

    7 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Assistant Patient Pathway Coordinator for the CAT 7 Paediatric admin team. **Full time hours**: 4 days 08:00-16:00 and one late shift 09:00 - 17:00 The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the...

  • Patient Pathway Coordinator

    7 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 4 - Gastroenterology) We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator to join our Gastroenterology team. We are looking for an excellent and proactive team member who can offer commitment in providing support to clinical and non-clinical...

  • Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 4 - Gastroenterology) This is a part-time post for 22.5 hours per week. Shifts between 8am to 5pm will be required for the role - Friday working day will also be required. We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator to join our...

  • Assistant Patient Pathway Coordinator

    3 weeks ago

    Reading, United Kingdom Royal Berkshire Nhs Foundation Trust Full time

    Job summary Assistant Patient Pathway Coordinator (CAT 11 Cardiology, Respiratory & Stroke)This is an exciting opportunity to join our Clinical Administration Team (CAT 11), as we currently have a permanent position available as full time Band 3 Assistant Patient Pathway Co-ordinator (APPC) at the Royal Berkshire NHS Foundation Trusts (RBFT).CAT 11 covers...

  • Patient Pathway Support

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    An exciting opportunity has arisen within our Radiology Clinical Administration Team. This is a Band 2 position working either four long days or five core days to include occasional weekend working. Radiology is a fast based imaging department supporting both primary and secondary care with ongoing expansion of services. You will be running our front line...

  • Patient Pathway Coordinator: Virtual Hospital

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Patient Pathway Coordinator for Virtual Hospital Services This is an exciting opportunity to be involved in the expansion of the RBFT’s Virtual Hospital Services (VHS), which is at the forefront of the new specialty of ‘Virtual Medicine’. Virtual Hospital Services care for patients, who could benefit through admission alternatives or early supported...

  • Patient Pathway Coordinator: Virtual Hospital

    7 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Patient Pathway Coordinator for Virtual Hospital Services This is an exciting opportunity to be involved in the expansion of the RBFT’s Virtual Hospital Services (VHS), which is at the forefront of the new specialty of ‘Virtual Medicine’. Virtual Hospital Services care for patients, who could benefit through admission alternatives or early supported...

  • Patient Pathway Coordinator

    7 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 3a - Urology) Shifts are Monday to Friday between 8am to 5pm. We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator to join our Urology team. We are looking for an excellent and proactive team member who can offer commitment in providing support...

  • Patient Pathway Coordinator

    7 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 3 - General & Vascular Surgery) This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provides a first-class, efficient, pro-active and patient-focused admin...

  • X2 Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will...

  • Patient Pathway Assistant

    2 weeks ago

    Reading, Reading, United Kingdom Royalberkshire Full time

    Our Values:Royal Berkshire NHS Foundation Trust is committed to delivering excellent patient care, based on the following values: compassion, respect, and excellence. We believe that every patient deserves the highest quality care, and we strive to achieve this through our teams' hard work and dedication.Job Description:We are seeking a highly motivated and...

  • Patient Pathway Coordinator

    9 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NOT NEED TO APPLY Patient Pathway Coordinator - Pain/Long COVID We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator in the Pain Management Unit for the Pain and Long COVID team. We are looking for an excellent and proactive team player who can offer commitment in...

  • Patient Pathway Administrator for Neurological Services

    1 month ago

    Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    About the RoleThe Royal Berkshire NHS Foundation Trust is seeking an experienced administrator to join its Neurology department as a Patient Pathway Coordinator. This is a rewarding opportunity to work in a dynamic team and contribute to delivering high-quality patient care.Job ResponsibilitiesAs a Patient Pathway Coordinator, you will be responsible for...

  • Patient Pathway Coordinator

    6 months ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Patient Pathway Coordinator (CAT 3 Lower Gastrointestinal Surgery) This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a permanent role as a full-time Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provides a first-class, efficient,...

  • Assistant Patient Pathway Coordinator-cat 10

    15 hours ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure...

  • Patient Pathway Coordinator

    1 month ago

    Reading, United Kingdom Royal Berkshire Nhs Foundation Trust Full time

    Job summary The post holder will be responsible for co-ordinating and overseeing sustainable delivery of RTT within the 18 week validation team.They will be required to have a good working knowledge of NHS data standards and definitions in addition to previous experience of the Cerner Millenium product and other information systems used in the Trust.The role...