Assistant Patient Pathway Coordinator-cat 10

3 days ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs)
2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts
4. Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these
5. Complete clinic cancellation forms and process according to SOP
6. Reschedule outpatient clinics as requested - to be done in line with waiting time targets
7. Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOPs
8. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations
9. Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately

The Royal Berkshire Hospital achieved Foundation Trust status on 1stJune 2006. It was the first Foundation Trust in the South-Central Strategic Health Authority. The Trust has a successful track record of delivering high quality acute medical and surgical services for 500,000 patients across West Berkshire, an area extending from Newbury in the west to Henley-on-Thames in the East; and including Wokingham and parts of Hampshire to the south and parts of Oxfordshire to the north. The Trust is one of the largest general hospital Trusts in the country and is Reading’s biggest employer.

Please refer to the attached Job Description for further details.

If you would like to discuss this role or arrange a visit, kindly contact the department manager as below

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