Assistant Patient Pathway Coordinator

4 days ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Job summary

Assistant Patient Pathway Coordinator - F/T - Maternity Cover

Previous candidates no need to apply

This post is to provide Maternity cover for approx 9 mths to 1 year. This post is primarily

to support the Neuro MS nursing team with administration duties.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

1. Process all referrals in line with Trust Access & Administration Process Policy and specialty SOP.

2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups

3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations.

4. Ensure outcomes of clinic attendance have been accurately recorded on GPAS by the Patient Pathway Assistant ('cashing-up'). This will need to be done for those for offsite clinics

5. Complete clinic cancellation forms and process according to SOP

6. Reschedule outpatient clinics as requested - to be done in line with waiting time targets

7. Use the Trust's medical transcription system MModal and ensure that letters are processed in accordance with SOP.

8. Ensure all relevant information is uploaded and up to date on patients electronic records.

About us

The Royal Berkshire Hospital is based in Reading, within easy reach of the busy town Centre.

We are an ever growing organization with lots of opportunity to grow and progress. We provide a broad spectrum of support for our staff and offer many facilities to encourage healthy life styles .

Specialist Medicine covers many areas but for the CAT 10 admin team the focus is on Neurology, Neuro rehab and Elderly Care, so we provide admin support for both inpatient and Outpatient activity.

Job description

Job responsibilities

For further details on the job role, please refer to the Job description and person specification attached.

Person Specification

Education

Essential

NVQ Level 3 in Business Administration/ Customer Care or acquire equivalent experience. GCSE's or equivalent

Desirable

Computer Literacy Course ECDL Good knowledge of specialty specific patient pathways

Experience

Essential

Experience of using full range of IT systems and patient data systems Experience of using Microsoft Office, including Word and Excel Accurate data entry, typing and checking skills

Desirable

Experience of working in the NHS

Skills

Essential

Ability to plan, organize and accomplish tasks set. Interpersonal Skills

Desirable

Thorough knowledge of healthcare administrative systems and processes

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