Senior Process Improvement Specialist

4 months ago

London, United Kingdom Amazon UK Services Ltd. Full time
Job summary
At Amazon, we're working to be the most Customer centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history

We are looking for a Senior Process Improvement Specialist. The role will play a vital role in advancing Amazon’s unique culture and enabling the success of our Delivery Service Providers (DSP) within the high-growth, fast-paced Amazon Logistics organization. The Fleet Planning Team is constantly reviewing the needs from new and existing DSPs and is allocating a varied mix of vehicles to support growth and this position will own critical scaling and infrastructural development programs to support that growth.

The Sr. Process Improvement Specialist is required to influence a range of diverse tech and non tech stakeholders and their team's goals, conveying the defined deployment plans for various stakeholders (DSPMs, FMCs, Rental Suppliers, Variable Fleet, Demand Planning), always working backwards from their needs. It requires strong negotiation skills with partner organizations (e.g. AMZL capacity teams and related tech teams) to prioritize the development of mechanisms to track and control deployment planning. Designing tech integration mechanisms and features, influencing other team's tech roadmap are key to support the team's growth.

Key functions for the role include:

- Collaborating with senior stakeholders within Fleet Operations, Physical Supply Chain, Finance, Demand Planning, Supply Planning, Variable Fleet as well as various AMZL capacity planning functions on modelling and defining decisions to efficiently and cost effectively scale the tools and mechanisms that relate to deployments in the short/medium term (

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