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Programme Support Officer

4 months ago

Basildon, United Kingdom Provide CIC Full time

Job summary

The Mid and South Essex Integrated Care System (ICS) will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community, and voluntary sector organisations across the area.

The ICS has a bold ambition to deliver improved outcomes for our population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realising this ambition.

*Please note, sponsorship is not available currently for this role*

Main duties of the job

This post resides within the Digital and Data directorate who are responsible for ensuring that digital technology fully supports the integration of health and care services across the ICP- putting residents at the centre of their care. The Digital and Data directorate leads system-wide activities to transform the use of digital and data to support a modern and sustainable health and care system. The directorate brings together both local authority and health needs into a common single approach for the system, which is underpinned by organisational specific priorities.

You will work as part of a small dynamic team with responsibility for delivery of a Shared Care Record across the ICS. The successful applicant will provide high quality project support to the project team and be actively involved in all stages of the delivery. The work will be varied and will be key to enabling transformation in digital services across Mid and South Essex. Excellent communication and organisational skills are a must and experience of supporting projects would be advantageous.

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives Values: Care, Innovation and Compassion Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Eligible for NHS Pension

Job description

Job responsibilities

Responsible for decisions made during duties, seeking guidance and escalating issues where appropriate. Assist with the delivery of key tasks to support project plans, as directed and raising any issues with delivery to the line manager. Make and receive phone calls/Teams calls/emails, using initiative and judgment when handling enquiries, act and provide feedback as appropriate, ensuring that messages are relayed to the relevant lead and action is taken. Contribute to the development and upkeep of the Shared Care Record Programme Teams/Sharepoint pages. Plan and participate in relevant meetings, collating papers, reporting attendance, maintaining the attendance log, and recording appropriately. Responsible for the day-to-day liaison with project workstream leads Lead on delivery of discrete work packages. Prepare concise and accurate update reports, documents, presentations, and materials using a range of Microsoft Office applications. To be the custodian of all project information to ensure that a single source of the truth is maintained. Work with the project manager to support and maintain project controls to oversee the coordination of issues, risks, decision logs. Manage potential risk areas, working with risk owners and escalating as appropriate. Maintain action logs and follow up actions. Keep the project manager aware of the project status against plan. Ensure an accurate asset register is maintained. Manage professional relationships with a wide range of internal and external stakeholders, and act as lead point of contact as appropriate. Monitor and respond to the programme generic email account. Project resource planning, including recording leave, ensure resource forecasts are prepared for the project and attend weekly team meetings. Carry out timely and accurate information analysis and reporting requiring high levels of concentration on agreed areas of work and present findings in an agreed manner. Supervision of less experienced and more junior team members Support the implementation of new policies and procedures aligned with opportunities identified during the programmes lifecycle. Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management. Person Specification

Education/Qualifications

Essential

Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area OR Diploma plus evidence of additional training/experience to support the requirements of the role.

Desirable

Management qualification or equivalent level of on-the-job training Evidence of continuing personal development Prince 2 Foundation or similar Project Management Methodology

Experience

Essential

Substantial experience of working in a senior administration/secretarial environment. Experience of producing meeting papers, including agendas, minutes, and maintaining action logs. Experience of developing effective systems for efficient and effective administration Experience of generating reports and providing management information to support programme decision making Knowledge of administrative procedures, project management or information analysis Good working knowledge of Microsoft Office

Desirable

Experience of working within the NHS and across multiple organisations Demonstrate background of delivering projects in complex and challenging environments Experience of updating and developing policies/ practices within own area of work Maintaining project risk logs with awareness of structured risk management techniques