Insights & Analytics Manager - Customer Management

4 weeks ago


Manchester, United Kingdom Sainsbury's Full time

Payments has a vital role to play in the growth of the retail business. As part of this the Customer Management Team will be accountable for clear understanding of the overall performance and effectiveness of Payments activity and planned initiatives. The role is vital to how we build this understanding within the team and how we report and optimise payments activity across the organisation.

What you need to do

Be accountable for the evaluation of the e2e commercial performance of the Payments business, aggregating trading performance to determine underlying profitability of activity Work with the Head of Customer Management and the Director of Payments to package and communicate analytics to clearly articulate performance / success through various governance forums Work closely with finance teams to ensure alignment on P&L / Commercial analysis and performance against budget Collaborate with Proposition Heads in understanding balance between the adoption of different payment types and any opportunities to co-ordinate / optimise between propositions Proactively devise opportunities to enhance commercial performance and understanding of trended performance down to retail category and SKU level  Combine Payments data with broader Retail data to understand the cost / value of payments propositions to the organisation from a customer retention / loyalty perspective Collaborate with analytics teams across the organisation to share / understand best practice and leverage broader work to benefit effectiveness of Payments business Provide insights on customer segmentation and how / where payments propositions are meeting needs of retail customers Ensure work is presented / conveyed in a compelling and digestible manner for stakeholders  Invest time to evolve Payments’ approach to analysis and insights – identify opportunities to upskill and deliver new tools and approaches – eg Python, AI, Machine learning etc

What you need to know and show

Passionate about how to make interest bearing propositions work for customers and the business, seeking various analytical routes to find growth and improved commercial performance Experience as a senior analytics professional with a background in commercial analytics, more comfortable with taking the lead than taking requests Direct experience of working with senior management and taking the lead in identifying analytical approaches to drive actionable insights Passionate about data and analytical in approach. Data driven with a background in delivering analytics and insights through various techniques and tools Enjoy working autonomously and at pace, getting things done with a can-do / will-do attitude Passionate about learning new approaches, tools and techniques and keen to progress in your career Possess technical skills and experience with tools such as SQL and SAS to manipulate and analyse large and varied data sources Experience translating key business questions into well-structured and succinct analysis shared back to the business Possess excellent numerical and analytical skills with an eye for detail A high level of competence in problem solving and planning: The ability to take a pragmatic approach to planning and problem resolution is essential Well-developed interpersonal, presentation and communications skills
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