Customer Insights Researcher

2 months ago


Manchester, United Kingdom MDPI UK Full time

**Job Title**:Customer Insights Researcher

**Location**:Manchester

We are currently seeking an experienced mixed methods researcher to join our Corporate Marketing and communications team. Reporting to our Market Research Manager and working with a variety of colleagues across the business, you will play a critical role in designing, implementing and visualising complex and impactful research projects in relation to customer experience and engagement to influence strategy, process and product design and improvement.

You will primarily be accountable for research projects supporting the Corporate Marketing and Communications Department, however, when required, you will utilise your expertise to provide support to teams and product owners across the business. You will also enjoy the freedom to pitch and develop your own projects to support the business, whether it be to develop strategic insights or for quality improvement
- the floor is open.

This is very much a hands-on role, delivering in-house research projects end-to-end. You must be confident, creative and comfortable with all aspects of the research cycle from ideation to stakeholder engagement, research design, and data analysis, as well as generating, visualising and communicating actionable insights.

**Essential**
- University degree in psychology, social sciences, marketing or similar.
- Minimum of 3 years’ experience of designing and implementing a broad range of mixed methods research projects in relation to customer experience, marketing, service and/or product design (internal, academic and agency experience all considered).
- Familiarity with journey mapping and analysis as well as group facilitation methods for collaborative workshops and strategy development.
- Understanding of the importance of aligning research findings with business objectives / marketing strategies.
- Expert understanding and experience in survey design best practices and software.
- Strong analytical skills and experience of a wide range of statistical analysis methods and software.
- Experience with data visualisation software
- Strong interpersonal skills and ability to effectively communicate with teams across a global organization.
- Excellent English language skills (written and spoken), other language skills are beneficial.
- Good organizational, analytical and prioritization skills.
- Interest in science and science communications.

**Preferred**
- Experience of delivering research projects for marketing and communications teams.
- Demonstrated understanding of brand, communication, and marketing principles.
- Knowledge of the scholarly publishing landscape.
- Experience and understanding of Social Listening.
- Experience and understanding of Closed Loop Feedback best practices.



  • Manchester, United Kingdom Harnham Full time

    INFO - SALARY: - £60000 - £75000 LOCATION Manchester - JOB TYPE - Permanent **CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)** **£60,000 - £75,000** **UK REMOTE-FIRST** Are you a CX leader with a passion for driving meaningful change through insights? Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to...

  • Insight Manager

    1 month ago


    Manchester, United Kingdom NatWest Group Full time

    Join us as a Talent Market Insights Manager in Talent Acquisition In this pivotal role, you'll dive deep into the professional talent landscapes of the UK and India, extracting actionable insights that will redefine our talent acquisition strategies and decision-making processes You'll transform complex market research into clear, actionable...

  • VCSE Research

    1 month ago


    Manchester, United Kingdom Salford CVS Remote Work Freelance Full time

    VCSE Research & Insight Worker NJC Scale Point 23: £32,076 FTE, actual for 22.5hrs £19,245.60 22.5 hours per week Fixed Term Eccles, Salford In October 2022 Salford City Council commissioned Salford CVS to undertake research into the strengths of the Voluntary, Community and Social Enterprise (VCSE) sector as part of their Joint Needs and Strengths...


  • Manchester, United Kingdom Betfred Group Full time

    This position focuses on leading agile customer research initiatives, managing focus groups, and building a dynamic customer community to gather in-depth feedback. The role involves developing incentive-based feedback strategies and collaborating with marketing to integrate feedback listening strategies into membership loyalty programs. Responsibilities ...


  • Manchester, United Kingdom Greater Manchester Police Full time

    **Research, Insights and Evaluation Analyst** £31,434 - £33,348 At Greater Manchester Police we’re on a mission to make Greater Manchester a safer place to live, work and socialise. From our vibrant nightlife and our thriving workplaces to our rich communities and busy transport network, we are proud to be protectorsof an area known for its variety and...


  • Manchester, United Kingdom Betfred Group Full time

    This position focuses on leading agile customer research initiatives, managing focus groups, and building a dynamic customer community to gather in-depth feedback. The role involves developing incentive-based feedback strategies and collaborating with marketing to integrate feedback listening strategies into membership loyalty programs. Responsibilities ...


  • Manchester, United Kingdom Betfred Full time

    Overview This position focuses on leading agile customer research initiatives, managing focus groups, and building a dynamic customer community to gather in-depth feedback. The role involves developing incentive-based feedback strategies and collaborating with marketing to integrate feedback listening strategies into membership loyalty programs. ...


  • Manchester, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **CUSTOMER INSIGHT ANALYST** **£25,000 - 35,000** **MANCHESTER** A great opportunity to develop your analytical capabilities and work within a friendly high growth environment! **THE COMPANY** A rapidly growing education brand focussed on providing customers with feasible part time education and full time career options. The role allows you to be...


  • Manchester, United Kingdom SimpliSafe, Inc. Full time

    We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Our customers love our service and our rapidly growing range of technology products. Helping us deliver on our...


  • Manchester, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **CUSTOMER INSIGHT ANALYST** **MANCHESTER (hybrid, 1-2 days in)** **£25,000-£35,000** Interested in joining a supportive team that can help you upskill and develop? This is a fantastic opportunity to join this leading educational services company, heading into their central Manchester office. **THE COMPANY**: This is a leading educational services...


  • Manchester, United Kingdom Vypr Full time €40,000 - €50,000

    Research Manager Head of Research Hybrid working. Must travel to Manchester at least once a month. Vypr is a Manchester HQ’d Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This...


  • Manchester, United Kingdom Vypr Full time €40,000 - €50,000

    Job Title Research Manager Head of Research Hybrid working. Must travel to Manchester at least once a month. Vypr is a Manchester HQ’d Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on...


  • Manchester, United Kingdom Vypr Full time

    Research Manager Head of Research Hybrid working. Must travel to Manchester at least once a month. Vypr is a Manchester HQ’d Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves....

  • Research Analyst

    4 days ago


    Manchester, United Kingdom NatWest Group Full time

    Join us as a Research AnalystThis is an opportunity to develop your market research knowledge and advance your career in an exciting, fast paced roleYou'll play a key role in driving organisational change through the power of insight, providing vital information and strategic recommendations that will enable us to provide the best products and services to...


  • Manchester, United Kingdom SimpliSafe Full time

    What You’ll Do This is an exciting opportunity to join a fast growing UK division of SimpliSafe Inc who are disrupting the Home Security business in the UK following on from great success in the US with over 3m people now secured by SimpliSafe. Established in the UK in April 2019, with office in Spinningfields, Manchester and warehouse in Trafford Park....

  • Insight Manager

    2 months ago


    Manchester, United Kingdom The Candidate Ltd Full time

    **Insight Manager - Manchester (Hybrid / Remote) - £35,000 + £4,000 bonus - Market Research** Working as part of a global research agency, you will support many of the world’s leading retail brands to help them make better and more informed decisions. Working on projects for a portfolio of world-renowned clients, as an expert on both the market andthe...


  • Manchester, United Kingdom AECOM Full time

    Company Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...


  • Manchester, United Kingdom NatWest Group Full time

    Join us as an Insight Enablement LeadYou'll play a pivotal role in shaping the future of insight in our organisation, challenging conventions, fostering collaborations and inspiring a culture of insight led decision makingYou'll lead the development of insight enablement capability across our Customer Insight team, raising the profile and driving change that...

  • User Researcher

    4 days ago


    Manchester, United Kingdom (1387) IBM Service Centre UK Limited Full time

    Introduction In this role, you’ll work in one of our IBM Consulting Client Innovation Centres, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new...

  • UX Researcher

    1 month ago


    Manchester, United Kingdom Booking.Com Full time

    **Tripsdesign&ux Tripsrides**: **About the job**: As a Researcher (core) you will: - Plan and conduct independent research to collect and analyse customer behavior through a variety of qualitative and/or quantitative methods. - Work with other teams across Rides i.e. product team, designers, UX writing, data analysts, strategy, supply & Customer services...