Senior Operational Performance

3 weeks ago


Manchester, United Kingdom Smart DCC Full time

Senior Operational Performance & Insight Manager
Senior Operational Performance & Insight Manager
Competitive Salary plus benefits
Within the Strategic Operations & Data Analytics team, our mission is to be the trusted partner for Operations who enable the business to perform at its best through strong governance, insights, and intelligence.
The Strategic Operations team, sit at the heart of the operational team and support the day-to-day business management and performance whilst driving future vision for operations.
The team lead on risk and compliance management, business planning, forecasting, strategic insights, resourcing, governance and much more.
This team is critical to the success of the operation at DCC and as a result, you will spend a lot of time engaging senior stakeholders including the Chief Operating Officer and the Senior Leadership team – if you are looking for the opportunity to develop your career, gain exposure and learn from experienced senior leaders, this is the perfect role for you
The Senior Operational Performance & Insight Manager will use data to drive insight and intelligence into the operational team, improving our business performance. The ideal candidate will possess a strong analytical background and a proven track record of enhancing operational efficiency and driving data-informed decision-making. As a Senior Operational Performance & Insight Manager, you will play a pivotal role in shaping our operational strategies and ensuring the delivery of exceptional results.
As our Senior Operational Performance & Insight Manager, you will: 
Performance Analysis: You will work closely with our data science and analytics team as well as other key people across the operational team for example service and product owners, utilising analytical techniques to assess operational performance, identifying trends and patterns. Generate insights and intelligence to the operational team that will enable data-driven decision-making.
Insight Generation: Utilise data analytics techniques to extract insights from large datasets and translate them into actionable recommendations. Collaborate with cross-functional teams to provide data-driven insights that support strategic and operational decision-making.
Industry Insights: Develop a true and in depth understanding of DCC performance. This may include current performance issues and challenges but then translating complex data into actionable insights that inform industry on performance and key issues faced.
Deep dive analysis – When we identify a high-level operational risk or issue impacting performance, you will become the ‘go to’ person for people at various level across DCC to conduct deep dive analysis to get to the source of the problem and then come up with recommendations to address.
Cross-Functional Collaboration: Work closely with department heads, managers, and teams to understand their operational needs and challenges then provide insights that will aid performance improvement or issue resolution.
Develop and deliver insightful operational performance reports and presentations for various audiences, including executives and cross-functional teams. Proven experience in operational performance management, process improvement, and data analysis.
Strong expertise in utilising data analysis tools.
Strategic mindset with the ability to align operational efforts with broader business objectives.
Experience of managing projects, change or operational excellence.
Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.
Pereira@capita.Capita Opportunity Statement:
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors.



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