Triage and Early Intervention Officer

1 month ago

East Riding of Yorkshire, United Kingdom Victim Support Full time

Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside.

We have an opportunity available to work within the Humberside ABC service and are looking for a dedicated, empathetic and passionate individual to join and enhance our team.

The role of Triage and Early Intervention Officer - Children and Young People (TEIO-CYP) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the Affected by Crime (ABC) service in Humberside. As the TEIO-CYP worker, you will work primarily with children and young people and/or their parent or guardian, however the role will also support adult service users.

The role will include calls to and from individuals, as well as the administration of cases on the case management system, needs assessing and providing early intervention support.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

    • Flexible working options including hybrid working
    • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
    • An extra day off for your birthday
    • £500 bonus paid on successful completion of probationary period (pro-rata for part time roles).
    • Pension with 5% employer contribution
    • Enhanced sick pay allowances, maternity & paternity payments
    • High Street, retail, holiday, entertainment & leisure discounts
    • Access to our financial wellbeing hub & salary deducted finance
    • Employee assistance programme & wellbeing support
    • Ongoing training & support with opportunities for career development & progression


About the role:

This role will be to primarily focus on children and young people or their parents/guardians contacting, or being referred to, the service. This will include making outgoing calls, carrying out needs assessments and, on occasion, providing early intervention support.

The role is both office and home based, and as a TEIO-CYP, you will;

  • answer incoming calls, speak to those affected by crime and offer early intervention support
  • make outgoing calls, assess needs and risks and action plan with callers
  • work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
  • liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
  • work with the team to ensure an effective, trauma informed service is given to those affected by crime
  • You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.
  • You will have some experience and an interest in working directly and indirectly with young people who have been affected by trauma.
  • You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.

Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.


If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.


How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

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