Retirement Living Services Administrator

3 months ago

Ormskirk, United Kingdom Your Housing Group Full time

Job Introduction

Salary: £13,104

Contract: Permanent

Location: Brookside, Ormskirk, L39 3BP

Weekly Hours: 21

So…. What is this role exactly?

This is an exciting opportunity for a RLS Administrator, to become part of the Older People Services (OPS Team), here at Brookside Retirement Living Scheme, a development for people over the age of 55+, which is based over in Ormskirk in West Lancashire.

This role is part of a busy, but engaging team, we support residents who live on scheme, and the public who come into use many of the other services on offer here at Brookside. We support the NHS, Merebrook Day Centre (part of LCC), the onsite Bistro or the onsite Salon. It is a great opportunity to join a well-established team who have been supporting the residents on scheme for over twelve years.

We are looking for friendly, positive, confident and an individual who has fantastic customer service skills. We are looking for someone who takes care of their work to the highest standard and who has a passion for engaging with older people.

What will my working week look like?

Your working week will involve, maintaining a good level of customer service skills to assist and support both residents and the public coming into the scheme reception area. Brookside is a 111-bed unit, with both single and double use occupation; some of the apartments are bought outright, or on a rental basis, with the remainder been shared ownership, with up to 100% stake been bought.

You will be part of a team of four administrators, who all work around a 21-hour working week, which is based on a six-week rolling rota between all of you.

What will I be responsible for doing?

First and foremost, you will As the RLS Administrator, naturally you’ll provide general administration duties, including file-management, inputting information onto housing management systems and other administrative tasks relating to office management (e.g. Stationery orders, and building facility testing), support with arranging meetings and taking minutes at meetings, where appropriate.

One of the great things about this role is You would be required to have excellent communication skills, a good knowledge of IT systems with strong organisational skills, being able to assess, prioritise and organise your own workload.

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

And what would make me stand out from the crowd?

To be a successful RLS Administrator here at YHG, you will have: -

Advanced IT skills Proven skills in customer care and administration Written and oral communication skills

Ideally you will be a: -

Collaborative Team Player Customer Facing Excellent Customer Service Skills Good Communication Skills

For more detail on the role, please review the role profile available by visiting the vacancy on our website -

That all sounds great, what’s in it for me?

In return we offer £13,104 for a 21-hour week, and 25 days (pro-rata for part time hours) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal Offering provides much more than just a competitive salary and holiday allowance.

Although you are based at Brookside you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - .

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. 

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1

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