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Customer Support Advisor- Technology

4 months ago

Cannock, United Kingdom Finning Full time

Description

:

Finning is the largest Caterpillar dealership world wide, specialising in Heavy Equipment, Machinery and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Major Job Functions

Setting up of connectivity-type agreements in various applications and systems. 20% Registration of customer assets into various applications and services. 20% Support customers enquires including pricing for telematic kits, through to system familiarisation, agreement expiry, subscription, and renewal. 25% Directly manages renewals, and upgrades to higher subscription levels. 20% Subscription admin and system training.15%

As a Finning Employee, you will receive:

A competitive salary 25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday) Annual Bonus Laptop and phone You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards. The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)

Specific Skills

2 – 3 years experience in customer service, and customer support roles Excellent communication skills. Analytical skills Excellent IT skills (Microsoft Excel / Microsoft Power BI) and experience working with OEM applications or telematic systems would be an advantage

Knowledge

Extensive knowledge of the technologies associated with mobile and fixed plant. Excellent knowledge of technologies associated with connectivity services and solutions. Extensive knowledge of the Caterpillar dealership network and Caterpillar support for technologies.

Accountability

Connecting assets owned and operated by customers. Providing customer support to improve utilization of products and services offered under the Connectivity Services brand. Customer and asset registration, agreement renewals, upgrades, etc. Provides support to sales and service operations regarding delivery of our technology services.

Education and Experience

Customer centric role in contact centres or customer facing. Previous experience in Sales and/or service position within a Technology environment Previous experience in a similar role within a similar industry environment (desirable)

Internal Relationships : Spans new and aftermarket sales teams to engage get connected and stay connected strategy. Works with service operations teams to optimise the use of new and emerging technologies.

External Relationships : Attending customer meetings and events to support technology engagement. Cambridge universities, marketing agencies, and Caterpillar

Working Environment

Monday – Friday (4 days in the office)

Hours - 9am - 5pm (37.5hrs a week)

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today 

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.