Regional Customer Service Advisor

3 months ago


Cannock, United Kingdom Briggs Equipment Full time

The Opportunity: Regional Customer Service Advisor

Contract: Permanent

Location: Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

**The Impact you will have**:

- Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe
- Delivering industry leading business performance to exceed regional targets by managing Engineer productivity, work and time management, effective call handling expectations and SLAs.
- Maintaining effective communication with both internal and external customers keeping them informed and managing their expectations at all times
- Supporting regional team in all activities to deliver excellent customer service
- Responding to queries from Customers, Team Leaders, Engineers, Controllers and Service Centre staff
- Supporting customer enquiry activity within the region
- Administration support for Estimates and Cost Control teams to ensure records are accurately maintained and measured
- Processing reports and record accurate data and follow up action where necessary
- Cleansing reports to keep the system and data accurate
- Supporting Service Controllers in planning of PM’s and defects to meet company guidelines
- Supporting Service Controllers in monitoring of the WIP
- Working with the Team Leaders/ RCM and Field Service Managers to maximize efficiencies where necessary
- Supporting invoicing controllers when required to meet monthly regional targets
- Communicate with regional team to resolve any disputes in order to maintain positive working relationships
- Actively promote team working ethic and provide support to cover colleagues as and when necessary
- Effectively problem solve and take ownership of issues to resolution.
- Supporting the regional team to hit or surpass daily/monthly SLA’s and KPI’s Optimise business opportunities to generate additional revenue
- Supporting with the training of new team members
- Undertaking any reasonable task requested by a regional line manager

**What will help you to excel in this role**:

- Communication skills
- Organisational skills
- Substantial Microsoft Office / System usage experience

**What you can expect from us**:

- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts

**What’s next**
- Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
- If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met



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