Customer Advisor

2 weeks ago

Cannock, United Kingdom Inchcape Full time

**Customer Service Advisor - bravoauto Cannock**:

- £25,200 = OTE £28,800 + excellent benefits_

As our Customer Service Advisor, you will receive a competitive basic salary as well as some amazing company benefits, including;
A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
Life Assurance - we give you the peace of mind when you need it most
Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work
Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers
Discount Gym membership - keep fit with our big brand gym & fitness offers
Employee Assistance Programme - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
And much more.

**Job Introduction**
The primary focus for the Customer Service Advisor is to ensure the highest level of customer satisfaction and interactions for vehicle servicing and care, for every customer and potential customer of their bravoauto site. The role will schedule repair work and MOT’s, maintain up to date and accurate customer records, communicate regularly and professionally with customers and will act as the first point of contact for all customer interactions. The role will also pursue opportunities to increase sales and revenues for their aftersales department.

**Main Responsibilities**
Provide an industry leading level of Customer Service, ensuring the highest standards of customer satisfaction are delivered and represented in customer feedback.
Ensure effective communication is maintained with customers and colleagues in a timely and professional manner in relation to all services provided, including but not limited to progress of work, any additional work that may be required, upsell opportunities, customer follow-ups etc.
Undertake and maintain all required administration including but not limited to booking customer services and repair work ensuring workshop and parts availability, maintaining accurate records on all internal systems, timely customer invoicing ensuring the WIP is kept to a minimum, daily warranty transactions and invoicing etc.
Obtain and process payments according to Inchcape policy.
Pro-actively drive sales and bookings opportunities including converting inbound and outbound booking calls, converting the identified upsell opportunities and achievement of site targets and KPI’s.

Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
Be customer focused and passionate about their work
Have the ability to prioritise their workload and multi-task
Be IT alliterate with the ability to use multiple systems at once
Confidently work independently and also as part of a team
Have a keen eye for detail
To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
Ability to problem solve and think on their feet

**About The Company**
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

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