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Customer Service Advisor

7 months ago

Cannock, United Kingdom Briggs Equipment Full time

The Opportunity: Customer Service Advisor

Contract: 12 month FTC

Location: Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

**The Impact you will have**:

- Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe
- Effectively problem solve and take ownership of the end to end functions ensuring that the customer experience is maximised; proactively keeping customers informed at all times
- Deliver industry leading business performance to exceed targets - carry out a combination of administrative duties to include but not limited to:

- Support with scheduling with Engineer’s workload
- Support in monitoring warranty and third party activity
- Carry out accurate job closure to generate correct invoices and minimise customer disputes / credits and adjustments
- Support with non-technical estimate generation
- Process non-technical parts requests
- Using Business Excellence processes support the Cell to ensure performance is continually improved
- Maintain effective communication with both internal and external customers keeping them informed and managing their expectations at all times
- Activity participate in Daily Comms Cell
- Activity participate in the delivery of customer service excellence and the growth and development of the Cell
- Undertake any reasonable task requested by a line manager

**What will help you to excel in this role**:

- Significant IT System usage, proficient in Microsoft packages
- Organisational skills and time management skills
- Effective communication skills both internally and externally
- Demonstrable experience of working within a team
- Experience of dealing with customers
- Experience of working within an Engineering sector

**What you can expect from us**:

- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts

**What’s next**
- Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
- If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met