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Customer Service Advisor

2 months ago

Cannock, United Kingdom Autosmart International Full time

**Autosmart **is a truly
**global business**, with
**franchise owners **operating in countries as diverse as Sweden and Australia and agents in countries as far as the USA and China. The
**market leader** in our sector, and recently named "
**International Superbrand**" at the prestigious
**British Franchise Association awards**, we know that
**our success** is due in part to the
**dedication **of our
**highly skilled** team
**of customer service advisors**, and their inimitable ability to forge highly effective,
**long-standing customer relationships**.

In this
**varied and exciting role**, you will
**make a real difference from day one**, supporting our network of franchisees, national accounts customers and consumers, taking the time to get to know them and
**build sustainable business partnerships**. You will use the knowledge and expertise, acquired through a comprehensive and
**structured learning and development programme**, to guide your customers through all stages of their
**Autosmart experience**.

**Our Customer Service Advisor will**:

- Strive to deliver **world class customer service** to Franchisees, National Accounts, and Customers
- Develop **technical and product knowledge** to share with our Franchisees, National Accounts, Customers, and Customer Service colleagues
- **Manage customer order portals**, pricing updates and export administration

**Our Customer Service Advisor will have**:

- Experience in a telephone-based customer service role
- A positive, 'will-do' attitude
- Excellent communication skills with a calm, composed manner
- Customer Relationship/customer account management experience
- Experience in handling technical or product related customer queries
- Excellent attention to detail and accuracy
- An eagerness for problem solving, improvements and delivering solutions
- A desire to learn and develop product and technical knowledge
- Confident IT skills including MS office
- Interested in all things automotive and comfortable being practical and hands on (Desirable)
- Comfortable with occasional travel between sites in Norton Canes and Shenstone

**We offer**:

- Salary of £22,000 to £25,000
- Permanent contract of employment within a supportive and friendly team
- 25 days holiday, plus bank holidays
- Staff purchase scheme - **take home products for FREE**:

- Non-contributory private health care and critical illness cover
- Generous contributory pension scheme
- Life insurance at three times salary
- Employee assistance programme
- A varied and autonomous role with a financially stable business
- Companywide training programme to develop key skills

If you are looking for an exciting and varied role, with the opportunity to learn new skills, work as part of a great team, and make a difference