Customer Service Advisor

7 months ago


Cannock, United Kingdom TES Consumer Solutions Full time

At TES (based at our Cannock HQ - WS11 8JD) we are excited to announce an excellent career opportunity for a dedicated and enthusiastic Customer Service Advisor. As a vital member of our close-knit customer service team, you will play a crucial role in ensuring exceptional customer experiences across our three renowned retail brands: Envirofone, Custom Controllers, and Stock Must Go.

You will work Monday to Friday 8.30am-5.30pm (with a 1hr break). **Occasional Saturdays required**

**What you can expect from us**:
We are looking to offer a generous salary as well as 28 days annual leave (inclusive of bank holidays). Celebrate and take a day off on your birthdayon us Substantial staff discount across all products, eye care vouchers and so much more

**What you will do day to day**:

- **Customer Relationship Management**: Building strong, positive relationships with our diverse customer base, ensuring their needs are met and concerns are addressed promptly and professionally.
- **Effective Communication**: Engaging in clear and empathetic communication to provide accurate information, answer inquiries, and resolve issues via various communication channels.
- **Problem Solving**: Identifying and analyzing customer concerns, utilizing your problem-solving skills to offer effective and tailored solutions.
- **Product Knowledge**: Developing a deep understanding of our three distinct retail brands and their offerings, as well as the online platforms we operate on, including eBay and Amazon.
- **Collaboration**: Working collaboratively with cross-functional teams to streamline processes, share customer insights, and contribute to the continuous improvement of our customer service strategies.
- **Going the Extra Mile**: Demonstrating a commitment to going above and beyond to exceed customer expectations, showcasing your dedication to the success of both our company and our valued customers.

**What you need to succeed at TES**:

- Strong interpersonal and communication skills, both written and verbal.
- Exceptional problem-solving abilities and a customer-centric mindset.
- A keen attention to detail and a passion for delivering high-quality service.
- Adaptability and the ability to thrive in a fast-paced, dynamic environment.
- Familiarity with online platforms such as eBay and Amazon.
- Proficiency in using relevant customer service software and tools.

**Who are TES?**

TES, headquartered in Singapore, is a rapidly growing IT service and recycling company with more than 1,800 employees worldwide at 38 locations in 22 countries. TES continues to expand operations globally and partner with local specialist businesses in areas where TES do not have a presence. Partners provide quality services required by our clients who trust TES to deliver.

TES support many global IT service providers, leading OEMs and international businesses as a competent and reliable IT lifecycle service provider. Certificated management systems reassure our clients of TES best practice operations.

**TES -AMM UK, Sustaining Tomorrow.**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cannock: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Cannock, United Kingdom Autosmart International Full time

    **Autosmart **is a truly **global business**, with **franchise owners **operating in countries as diverse as Sweden and Australia and agents in countries as far as the USA and China. The **market leader** in our sector, and recently named " **International Superbrand**" at the prestigious **British Franchise Association awards**, we know that **our success**...


  • Cannock, United Kingdom Autosmart International Full time

    **Autosmart **is a truly **global business**, with ** franchise owners** operating in countries as diverse as Sweden and Australia and agents in countries as far as the USA and China. The **market leader** in our sector, and recently named " **International Superbrand**" at the prestigious **British Franchise Association awards**, we know that **our...


  • Cannock, United Kingdom Simply Interview Full time

    **What's in it for you?** - £10.57ph - £11.54ph (dependent on experience) - Great working environment - Temp-Perm position **The Job Role** - To respond professionally and efficiently to all customer enquiries - The Customer Experience Advisor must ensure 100% customer satisfaction with regards to calls, cases, service and invoice queries - handling of...


  • Cannock, United Kingdom Guidant Global Full time

    PurposeTo respond professionally and efficiently to all customer enquiries. The Customer Experience Advisor must ensure 100% customer satisfaction with regards to calls, cases, service and invoice queries, as well as the handling of service failures consistent with Veolia performance standards.People● Providing a professional and timely response to all...


  • Cannock, United Kingdom CV-Library Full time

    Purpose To respond professionally and efficiently to all customer enquiries. The Customer Experience Advisor must ensure 100% customer satisfaction with regards to calls, cases, service and invoice queries, as well as the handling of service failures consistent with Veolia performance standards. People ● Providing a professional and timely response...


  • Cannock, United Kingdom Barclays Full time

    **Customer Service Advisor - Branch** **Cannock** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Cannock, United Kingdom Briggs Equipment Full time

    Role: Regional Customer Service Advisor Contract: Permanent Location: Cannock (Office Based) **As a Regional Customer Service Advisor you will be responsible for;** - Delivering industry leading business performance to exceed regional targets by managing Engineer productivity, work and time management, effective call handling expectations and SLAs. -...


  • Cannock, United Kingdom TES Consumer Solutions Full time

    At TES (based at our Cannock HQ - WS11 8JD) we are excited to announce an excellent career opportunity for a dedicated and enthusiastic Customer Service Advisor. As a vital member of our close-knit customer service team, you will play a crucial role in ensuring exceptional customer experiences across our three renowned retail brands: Envirofone, Custom...


  • Cannock, United Kingdom Briggs Equipment Full time

    The Opportunity: Customer Service Advisor Contract: Permanent Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying. **The Impact you will...


  • Cannock, United Kingdom Tudor Employment Limited Full time

    Have you worked in a call centre environment? Tudor Employment are recruiting multiple Customer Experience Advisors for our client based in Cannock, WS11. The location is well serviced by public transport links from Walsall, Bloxwich and Birmingham. This is a full-time, temporary to permanent position with overtime available. Are you the right person for...


  • Cannock, United Kingdom Briggs Equipment Full time

    The Opportunity: Customer Service Advisor Contract: Permanent Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying. **The Impact you will...

  • Customer Advisor

    7 months ago


    Cannock, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18 hours per week** **12 Week Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Cannock** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...


  • Cannock, United Kingdom Jewson Full time

    **The Role** Jewson Partnership Solutions (JPS) is a brand within Saint-Gobain which specialises in providing solutions for our customers in the Public Sector such as Housing Associations and Local Authorities. We have an exciting opportunity for an energetic and enthusiastic **Customer Service Advisor**to be a part of our brand new **Jewson Solution...


  • Cannock, United Kingdom Pavers Full time

    We have a part time Customer Advisor - Weekend opportunity to join our Pavers team in McArthur Glen Designer Outlet, Cannock on an 8 hours per week contract. You’ll need availability on a Saturday and Sunday for this role. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to give an...


  • Cannock, United Kingdom Sainsburys Full time

    **Travel Money Customer Service Advisor** - 2300018U) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...


  • Cannock, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** - 2300000M) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Advisor

    7 months ago


    Cannock, United Kingdom B&Q Full time

    **About the role** **B&Q- Cannock** **Part time - 8 hours per week (2x 4hr shifts)** **Permanent Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...


  • Cannock, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Cannock, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Cannock, United Kingdom Boots Full time

    Job Reference: 188752BR Cannock, Orbital Retail Park Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our 6614 store. **Need to know** We are now recruiting Christmas Customer Advisors for our 6614 store. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your...


  • Cannock, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...