Regional Customer Service Advisor
3 days ago
Role: Regional Customer Service Advisor
Contract: Permanent
Location: Cannock (Office Based)
**As a Regional Customer Service Advisor you will be responsible for;**
- Delivering industry leading business performance to exceed regional targets by managing Engineer productivity, work and time management, effective call handling expectations and SLAs.
- Maintaining effective communication with both internal and external customers keeping them informed and managing their expectations at all times
- Supporting regional team in all activities to deliver excellent customer service
- Responding to queries from Customers, Team Leaders, Engineers, Controllers and Service Centre staff
- Supporting customer enquiry activity within the region
- Administration support for Estimates and Cost Control teams to ensure records are accurately maintained and measured
- Processing reports and record accurate data and follow up action where necessary
- Supporting Service Controllers in planning of PM’s and defects to meet company guidelines
- Supporting Service Controllers in monitoring of the WIP
- Working with the Team Leaders/ RCM and Field Service Managers to maximize efficiencies where necessary
- Supporting invoicing controllers when required to meet monthly regional targets
- Communicating with regional team to resolve any disputes in order to maintain positive working relationships
- Actively promoting team working ethic and provide support to cover colleagues as and when necessary
- Effectively problem solving and take ownership of issues to resolution.
- Supporting the regional team to hit or surpass daily/monthly SLA’s and KPI’s Optimise business opportunities to generate additional revenue
**As a Regional Customer Service Advisor you will demonstrate;**
- Substantial organisational skills
- Substantial communication skills
- Substantial Microsoft Office / System usage experience
**As a Regional Customer Service Advisor you will command;**
- A base salary from £20,924pa based on a 40 hour working week
**Other benefits include;**
- Contributory pension scheme
- Paycare health scheme
- 25 days holiday + bank holidays
- Sick pay
- Profit share scheme after 12 months service
**About Us**
Briggs Equipment is an engineering services and asset management specialist with its people core to everything that it does. We are Hyster-Yale Group’s exclusive UK distributor for materials handling equipment and have extended our offering to include industrial cleaning, aerial access, groundworks, agricultural plant and machinery to offer customers a total solution based on the service we can provide. Our team members are highly skilled and can offer flexible and bespoke solutions for our customers across a range of new, used or short term hire equipment.
**Our Values**
- Safety first
- Easy to work with
- It’s our business
- Innovate and Improve
- Build trust
Our values are based around employee experience as we believe this will also support high levels of customer engagement. We want our people to be empowered to identify improvements or risks and offer solutions. We encourage open and honest communication to make Briggs the best place to work.
**Our Culture**
We empower our people to make the right decisions for the right reasons which ultimately is to provide long term security of employment for us all. Our people tell us that they know what is expected of them at work and that they have the opportunity to do what they do best every day. We have an open communication style embracing two way discussion to obtain feedback for continual improvements.
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