Patient Safety Administrator

2 weeks ago

Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

Job summary

An exciting opportunity to join the Trust's Patient Safety team. The Patient Safety Administrator is a key role, supporting investigations into the most serious types of patient safety incidents.

The successful candidate will already have excellent administrative skills, be able to work on their own initiative at times and be able to prioritise work to achieve deadlines. This is a great development opportunity for anyone looking to have a positive impact and contribute to service improvement for our patients.

You will work closely with a wide range of colleagues, providing efficient and confidential administration support. The role includes a wide range of administrative duties but this is an exciting time to join the team, as SWASFT has recently adopted the NHS Patient Safety Incident Response Framework (PSIRF). As such, the post holder will have the opportunity to contribute to the development of more efficient and effective administrative processes within the team.

Main duties of the job

Contribute to the Patient Safety function's requirements, including adherence to the Trust PSIRF Policy and national guidance. Answer calls sensitively and professionally. Provide a confidential service for all PSIRF learning response processes. Liaise with Directors, Investigating Officers, and external parties regarding Patient Safety, using verbal and written communication. Manage documentation for Patient Safety investigations and coordinate PSIRF learning response meetings, which involves booking rooms, issuing invitations and papers and arranging attendance. Monitor responses to meeting invitations and manage follow-ups for non-attendance. Coordinate with Investigating Officers to obtain timely reports and maintain the Patient Safety Master logs. Update and circulate the Learning Response Action Plan monthly and arrange review meetings to monitor progress. Maintain accurate Patient Safety records and ensure information is updated and accessible. Attend meetings, take minutes, and ensure compliance with confidentiality and data protection standards. Handle written communications in line with Information Governance requirements. Understand the Trust's Patient Safety and Risk Management strategies. Perform general office duties, including clerical support, managing diary commitments and arranging meetings. Support Equality & Diversity, promoting a non-discriminatory culture and addressing behaviour that undermines these principles.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

Competitive NHS salary A standard working week of hours Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years Pay enhancements for out of hours, shift and overtime working Generous Pension Scheme Career and salary progression Car leasing scheme Free parking across Trust sites Staff networks Wide range of discounts from various organisations across the UK Job description

Job responsibilities

For further information about this role please see attached the job description and person specification attached.

Person Specification

Education and qualifications

Essential

4 GCSEs (Grade C or above) or equivalent including English and Mathematics Full UK Driving licence

Desirable

NVQ in Business administration Level 2 Typing qualification

Previous experience (Paid/ Unpaid relevant to job)

Essential

Administrative experience in a busy office environment to include working with databases. Experience of working in a patient focused or customer service environment

Desirable

Experience of working in an NHS organisation Experience of working in a patient safety and quality environment

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