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Patient Support Administrator

4 months ago

Exeter, United Kingdom Chime Social Enterprise Full time

**Patient Support Administrator**
Exeter, Devon
**About Us**
We are Chime Social Enterprise, a provider of leading audiology services and a centre of excellence in the South West. As an NHS Audiology Service, we represent the best of NHS hearing services.
As we’re a Community Interest Company (CIC), we invest any surplus funds back into our social aims - delivering outstanding solutions to the hearing impaired.
We are now looking for a Patient Support Administrator to join our team in Exeter on a permanent, full-time basis working 37.5 hours a week over four days.
**Our Values**
C = Collaboration - working in true partnership to provide the optimal outcome
H = Holistic - caring about and understanding the implications of our interactions
I = Innovative - being open to new opportunities in meeting our purpose and vision
M = Motivated - passionate about bringing our best to every situation
E = Excellence - striving for the highest quality of service
**The Benefits**:

- Salary of £21,730 per annum
- NHS Pension
- Free life insurance
- A commitment to your professional development
- A friendly and supportive team
- Membership of Perkbox offering a broad range of discounts
- The opportunity to become part of our staff council
This is a fantastic opportunity for a customer focused individual with experience in a public-facing role to join our organisation as we provide patients with exceptional service.
We’ve got a great set of values that guide our work and professional lives. You’ll find that these will support you and enable your growth and development whilst helping support an exceptional work/life balance.
**The Role**
Placing patients onto the appropriate waiting list, you will manage and process referrals into our service, work with clinical leads to optimise the patient journey, and ensure we meet the needs of every patient.
Additionally, you will implement ways to reduce waiting times to promote patient satisfaction and document processes to ensure they can be used throughout our organisation.
**About You**
To be considered as a Patient Support Administrator, you will need:

- Experience of communicating with people from differing lifestyles
- Experience in dealing with the public
- The ability to remain calm in a busy environment
- Excellent communication and interpersonal skills
- A willingness to undertake further training as necessary
- A good level of education to at least GCSE level (or equivalent)
Ideally, you will have excellent database administration and typing skills.
Please note this is a full-time position, working 37.5 hours per week over four days, between 8.00am - 6.00pm.
Other companies may call this role Receptionist, Administrative Officer, Administrator, Secretary, Admin Officer, Customer Service Advisor, EA, PA, Executive Assistant, or Personal Assistant.
Webrecruit and Chime Social Enterprise are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptableway to conduct business and we believe that the more inclusive our environments are, the better our work will be.