Administrative Support Clerk

2 weeks ago

Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Welcome Clerk. As a key member of our administrative team, you will be responsible for providing a warm and welcoming experience for patients and visitors to our hospital.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and staff, responding to queries and concerns in a professional and courteous manner.
  • Manage the reception area, ensuring a clean and organized environment, and maintaining accurate records and statistics.
  • Coordinate appointments, bookings, and other administrative tasks to ensure smooth operations.
  • Develop and maintain effective relationships with patients, families, and healthcare teams to ensure seamless communication and care.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Contribute to the development and implementation of administrative processes and procedures to improve efficiency and effectiveness.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Proficiency in administrative software and systems, with the ability to learn new technologies quickly.
  • Ability to work in a fast-paced environment, remaining calm and composed under pressure.
  • Flexibility to work varied shifts, including weekends and bank holidays, as required.
About Us

The Royal Devon and Exeter NHS Foundation Trust is a leading healthcare provider in the South West, delivering high-quality care to over 500,000 patients each year. We are committed to providing a supportive and inclusive work environment, where our staff can grow and develop their careers.

We offer a range of benefits, including competitive salaries, comprehensive training and development opportunities, and a generous pension scheme. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we would love to hear from you.

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