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Welcome and Support Coordinator

2 months ago

Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

About the Role

The Royal Devon University Healthcare NHS Foundation Trust is seeking a highly skilled and dedicated individual to join our team as a Welcome Clerk. As a key member of our team, you will provide a proactive and professional welcome to our patients and visitors, acting as the public face for the Trust.

Key Responsibilities

  • Deliver an efficient administrative and clerical service to our ward teams.
  • Maintain effective communication with patients, relatives, and staff to ensure the smooth running of the ward.
  • Ensure all information is secure and confidentiality is maintained at all times.
  • Provide excellent customer care, including communication with distressed and anxious patients and relatives.
  • Maintain a professional image of the Trust at all times.

About Us

The Royal Devon University Healthcare NHS Foundation Trust is a leading healthcare provider in the region, with a workforce of over 15,000 staff and a commitment to delivering high-quality patient care. We provide a wide range of emergency, specialist, and general medical services across Northern, Eastern, and Mid Devon.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A supportive and inclusive work environment.
  • Access to comprehensive occupational health services.
  • Extensive range of staff discounts and benefits.

Person Specification

  • Essential:
    • See job description for full details.
  • Desirable:
    • Background in customer services and/or administration.