Patient Services Administrator

1 week ago


Exeter, Devon, United Kingdom Pinhoe & Broadclyst Medical Practice Full time

Required Hours
Vacancy 1

Monday 08:00-13:00, Tuesday 08:00-13:00, Thursday 13:00-18:00 and Friday 08:00-13:00.

Total: 20 hours

Vacancy 2

Monday 13:00-18:00, Tuesday 08:00-13:00, Thursday 08:00-13:00 and Friday 08:00-13:00.

Total: 20 hours

Job Summary

The patient services administrator is a part of the team that ensures an effective, efficient and welcoming reception service is provided to all our patients and visitors to the Practice.

You will work at both our Pinhoe and Broadclyst surgeries.

Patient services administrators here do work as a team and there will be occasions when we ask you to be flexible about covering for your colleagues.


Main Duties and Responsibilities
Receive patients at the front-desk in a friendly and professional manner.

Record arrival on our EMIS-Web system and ensure patients understand appointment arrangements.

Deal with general enquiries and make new and follow-up appointments for all Doctors, Nurses and attached clinicians.


Using Practice guidelines and your own judgment, ensure that patients who need to be seen urgently are accommodated in a logical and non-disruptive manner.

Explain Practice arrangements to new patients and those seeking temporary cover.
Receiving/making telephone calls as required.

Deal with telephone enquiries, take and forward messages, both accurately and promptly.

Process/refer as necessary requests for home visits.

Action repeat/acute prescription requests, ensuring these are managed strictly in accordance with the Practice's procedures and published service standards.

Advise patients of relevant charges for private services.

Accept payments and issue receipts as required.

Enter patient information on to our EMIS-Web computer system as required.


Carry out other general administrative duties including: Opening post and scanning letters and documents, sending faxes, completing forms, retrieving and filing medical records and photocopying.

Generally assisting in the smooth running of the reception area.


Undertake any other additional duties appropriate to the post as requested by the Patient Services Administrators Team Lead or the Practice Manager.


Job Type:
Part-time

Part-time hours: 20 per week

Salary:
£11.03 per hour

Schedule:

  • Day shift

COVID-19 considerations:
All staff are required to wear face coverings at all times when not sat alone in a room. Patients are also required to wear face coverings.

Work Location:
In person

Application deadline: 26/05/2023

  • Exeter, Devon, United Kingdom Pinhoe & Broadclyst Medical Practice Full time

    Required HoursVacancy 1Monday 08:00 13:00, Tuesday 13:00 18:00, Thursday 13:00 18:00 and Friday morning 08:00 13:00.Total: 20 hoursVacancy 2Monday 13:00 18:00, Wednesday 08:00 13:00, Thursday 13:00 18:00 and Friday 13:00 18:00.Total: 20 hoursVacancy 3Monday 13:00 18:00, Thursday 08:00 13:00 and Friday 08:00 13:00.Total: 15 hoursJob SummaryThe patient...


  • Exeter, Devon, United Kingdom Chime Social Enterprise Full time

    Patient Support AdministratorExeter, DevonAbout UsWe are Chime Social Enterprise, a provider of leading audiology services and a centre of excellence in the South West. As an NHS Audiology Service, we represent the best of NHS hearing services.As we're a Community Interest Company (CIC), we invest any surplus funds back into our social aims - delivering...


  • Exeter, Devon, United Kingdom Isca Medical Practice Full time

    Do you like a challange? Isca Medical Practice is looking for an experienced receptionist /administrator to join our small and friendly admin team. Experience in a medical practice or similar is essential along with good IT, and typing skills would be an advantage.Our surgery is open from 8-6pm and cover is required for these time periods.The medical...


  • Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    Job summary An exciting opportunity to join the Trust's Patient Safety team. The Patient Safety Administrator is a key role, supporting investigations into the most serious types of patient safety incidents. The successful candidate will already have excellent administrative skills, be able to work on their own initiative at times and be able to...


  • Exeter, Devon, United Kingdom Chime Social Enterprise Full time

    Exeter, DevonAbout UsWe are Chime Social Enterprise, a provider of leading audiology services and a centre of excellence in the South West. As an NHS Audiology Service, we represent the best of NHS hearing services.As we're a Community Interest Company (CIC), we invest any surplus funds back into our social aims - delivering outstanding solutions to the...


  • Exeter, Devon, United Kingdom Practice Plus Group Full time

    About The Role:Practice Plus Group are seeking a Quality and Patient Experience Administrator for our Devon Clinical Assessment Service (CAS) serviceAs a Quality and Patient Experience Administrator you'll be an integral part of the healthcare team by bringing your administration skills and passion for care.You will oversee the administration and...


  • Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    Job Title: Service Administrator/Medical Secretary at Royal Devon University Healthcare NHS Foundation Trust Job Summary: Provide excellent customer care, supporting patients with empathy and tact during hospital visits. Coordinate patient attendance to appointments. Handle administrative processes efficiently, including proofreading clinical letters and...


  • Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    Join our team Could you be our next Service Administrator (also known as Medical Secretary)?An exciting opportunity has arisen for a full time Service Administrator to work as part of an established administration team in Gastroenterology & Hepatology, based in Bowmoor House.The key aspects of the role to include:Providing excellent customer care. Hospital...


  • Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    Managing the ENT Consultants waiting lists, patient letters, adhoc booking Consultant/Nurse clinics and dealing with patients over the telephone. Supporting the team administratively when required during sickness or annual leave.


  • Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    Job summary Join our team Could you be our next Service Administrator? An exciting fixed term/secondment opportunity has arisen for a full time Service Administrator to work as part of an established Administration team in Gastroenterology, based in Bowmoor House, Wonford site. The key aspects of the role to include: Providing excellent customer care....


  • Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Role Summary Providing excellent customer care. Hospital visits can be stressful and daunting, so you will be a great communicator with strong customer service skills to put our patients at ease, treating them with tact and empathy Coordinating and organising the attendance of patients to outpatient, day case and theatre appointments Ensuring all...


  • Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    Job summary We are looking for an enthusiastic individual to join our friendly and welcoming Urology and Admin team as a Service Administrator (previously known as Medical Secretary). This role will be dual sited and will be based across Wonford and Ottery St Mary Hospital, you will be required to work at both sites. We actively encourage you to reach...


  • Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    For more information on the Job Description and Responsibilities please click the link below. More detail about the role An exciting opportunity has become available for an experienced Administrator or secretary to join our community Paediatric team. Based in Church Lane, on the Royal Devon and Exeter, Wonford campus, the post holder will join an established...


  • Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    Job summary To provide a full and efficient secretarial service to Epilepsy Nurses, Consultants and Clinical teams. This will include proof reading, minute taking, diary management and ensuring that all documentation is produced to an excellent standard. To provide cover for the Epilepsy Nurse contact line, notifying the Nurses and contacting patients...


  • Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    The HR Services Administrator is a vital role within South Western Ambulance Service. They are the first point of contact for anyone who is interested in a career with the Trust.At South Western Ambulance we carry out extensive workforce planning to ensure the smooth running of our frontline, operational and corporate services to delivery the best patient...


  • Exeter, Devon, United Kingdom SWAST Full time

    South Western Ambulance Service NHS Foundation Trust The HR Services Administrator is a vital role within South Western Ambulance Service. They are the first point of contact for anyone who is interested in a career with the Trust. At South Western Ambulance we carry out extensive workforce planning to ensure the smooth running of our front-line,...

  • Administrator

    1 week ago


    Exeter, Devon, United Kingdom Pinhoe & Broadclyst Medical Practice Full time

    Job summaryThe Administrator is responsible for undertaking a wide range of administrative duties and for the provision of general support to the multidisciplinary team.The Administrator is a key part of the team. You will ensure an effective and efficient administrative service is provided to the Practice. You will work primarily at our Pinhoe premises but...

  • Patient Advisor

    2 weeks ago


    Exeter, Devon, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Patient AdvisorLocation - ExeterHours - 40 hours per weekSalary - £27,000 per annum plus benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently...


  • Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    The HR Services Administrator is a vital role within South Western Ambulance Service. They are the first point of contact for anyone who is interested in a career with the Trust.At South Western Ambulance we carry out extensive workforce planning to ensure the smooth running of our frontline, operational and corporate services to delivery the best patient...

  • Patient Advisor

    1 week ago


    Exeter, Devon, United Kingdom Optical Express Group Full time

    Location - ExeterHours - 40 hours per weekSalary - up to £27,000 per annum plus bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently striving for...