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Service Administrator
3 months ago
Job summary
Join our team Could you be our next Service Administrator?
An exciting fixed term/secondment opportunity has arisen for a full time Service Administrator to work as part of an established Administration team in Gastroenterology, based in Bowmoor House, Wonford site.
The key aspects of the role to include:
Providing excellent customer care. Hospital visits can be stressful and daunting, so you will be a great communicator with strong customer service skills to put our patients at ease, treating them with tact and empathy Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Typical tasks that you will complete are: Proof reading clinical letters (please note there is no audio typing in this role) Monitoring waiting times , ensuring that our patients treatment pathways, from referral to treatment are accurate and up to date (you can find out more on what this means here: NHS England Referral to treatment) Booking appointments from waiting lists when required Liaising with other specialities, health care professionals and health services Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, theirMain duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.
Job descriptionJob responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are looking for an enthusiastic and motivated Service Administrator to join the Gastroenterology team.
We can offer a busy and varied role within a vibrant and supportive team. Our teams are made up of dedicated, patient focused individuals, who communicate well and have great interpersonal skills. They are organised problem solvers with strong attention to detail. Good IT skills are a must They come from a range of backgrounds, but skills acquired through customer service, secretarial or administrative roles have all helped them to succeed in their roles. Does this sound like you? If so, we would love to hear from you
Want to know more about the role? We welcome visits, phone calls and email to find out more about the role please do get in touch with us if you have any questions.
Working Pattern: hours per week. Our core working days are Monday to Friday between 08:00 and 17:00.
Interview Date: To be confirmed.
For further information please contact: Ashleigh Stevens, Administration Line Manageron or
This is a fixed term contract until March 2025. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person SpecificationGeneral Requirements
Essential
See job description text above, and (where applicable) you can download a copy of the full job descriptionDesirable
See job description text above, and (where applicable) you can download a copy of the full job description