![309 FLSmidth Pty. Ltd.](https://media.trabajo.org/img/noimg.jpg)
Service Line Manager
5 days ago
“Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.
It’s a big responsibility, and we have committed to do it.
As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions cement plant by 2030.
Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.
Job Scope:
The Service Line Manager (SLM) for Crushing Consumables will be responsible for the regional Service Line strategy and act as a main contributor to add a deep technical approach to the sales process. You will approach this task directly as well as steer, coordinate and prioritize such together with the sales team and coming Solutions Specialist. As the SLM, you establish the identification of business opportunities, generation of leads, and foster client relationships to meet or exceed sales goals, support installation assistance as well as inspections and measurements on-site. You also have to ensure customer support, troubleshooting and participate in customer seminars and presentations.
The Service Line Crushing Consumables is a specialised segment that not only supplies customized services and wear-resistant components, but also offers a comprehensive suite of solutions to enhance the efficiency, reliability, and overall productivity of crushing operations throughout the entire product lifcycle.
What you will do:
Coordinate sales/ technical teams and go-to-market efforts for a specific Service Line Manage/coordinate customers throughout the product life cycle, improving aftermarket growth and increasing client base including technical visits, trials, and support Identify most suitable products/solutions based on ongoing customer and market assessment and support development of the aforesaid in alignment with GSLM & engineering Implementing global Service Group strategy in the designated market incl. all financial and operational aspects (like forecast, OI, CM, budgets, etc.) Submit regular sales and product reports and ensure integrity within the company’s CRM, ERP and other related systems Own all technical aspects of service line towards sales colleagues and clients (like training, health checks) Manage/coordinate with the proposal & engineering team the provision of accurate and timely quotations Support/own inventory levels in designated regions ensuring consumables availability in alignment with the GSLM
What you bring
Good experience in the relevant product line, service line or process equipment. Specific experience with crushing products is a plus Deep product and competitor' knowledge to develop effective sales strategies and objection-handling techniques Ability to understand the economic drivers of the mine and provide support to optimize value generation and capable of communicating such complex concepts to customers in simple terms Skilled in collaboration with a broad range of stakeholder, from customers to organization leaders Good communication skills, written and spoken, along with strong reporting and presentation abilities Able to travel up to 75%, domestic and international travel Must be physically able to climb onto structures and stairs in industrial plants and mines.What we offer:
Competitive remuneration package on offer. Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. Since 1882, FLSmidth have operated successfully within a global environment. Development and training within a respected global OEM company. Access to salary packaging options to allow you to maximise your after tax income. Employee Assistance Program for employees and immediate family. Purchased annual leave options. Paid Parental Leave Access to a recognition and benefits platform. Involvement with community and charity initiatives. Annual flu vaccination.As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
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