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TEC Customer Support Officer

4 months ago


Cornwall, United Kingdom Corserv Full time

The Lifeline and Assistive Living Service is a Technology Enabled Care (TEC) service offering high quality call handling, monitoring and installation of personal alarms, sensors and other TEC equipment. This supports people to remain in or return to their own homes and be as safe and independent as possible through the support of appropriate TEC equipment and / monitoring.

About the role

This role is an essential part of the Lifeline and Assistive Living Customer Support Team, and the successful candidate will be responsible for working across each part of the service, with duties including but not limited to processing referrals, liaising with clients and their representatives, installation and maintenance of (TEC) equipment, and emergency call monitoring.

The customer support team are often the first point of personal contact by members of the public and our customers. Uniform, equipment and training is provided, and you will have access to branded vehicles during your working day in order to create and maintain a thoroughly professional image at all times.

About you

We are looking for you to bring:

Level in Customer service or able to demonstrate relevant significant customer facing experience Basic practical/technical skills and demonstrable ability to utilise basic installation equipment , drill, screwdriver, plug socket testing equipment. Ability to work at moderate heights , step ladder height. UK Driving Licence required. Use of company van during work hours

Our offer to you

Salary: £, plus benefits

Working Hours: hours per week. Monday to Sunday on a rota basis between the hours of am and pm, with potential for occasional evening and overnight work. 

Contract Type: Permanent

Base: Victoria, Roche.

Working with us you will have an employee benefits package that includes:

Generous pension scheme with employer contribution Employee discount scheme and wellbeing events Holiday starting at days and increasing to with service (pro-rata if part-time) with option to purchase additional, plus bank holidays.  Cycle to Work scheme. Flexible working hours & home working options Investment and support in your continuous training and development Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider