Customer Support Advisor

1 month ago

Pool Cornwall, United Kingdom CV-Library Full time

Customer Support Advisor - Redruth - Permanent role - £ 26K
The role is working shifts which are advised well in advance.
4 on 4 off shifts - Between 8 - 8 days or nights - All office based
A great opportunity for a role in Customer services with a Global Company. As part of a customer service team, you will be working to support all customer enquiries both over the phone or via email. This is a great opportunity to work as part of this friendly team, providing support on product, service and billing enquiries.

Duties
* First point of contact for all customers responding to customer enquiries quickly and efficiently ensuring five-star customer service.
* Making sure each call/email is logged correctly and clearly.
* Chasing cases and escalating issues to relevant departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.
* Assist with monthly customer surveys
* Process sales orders for prepaid airtime cards for agreed customers
* Investigate alarms, issue outage reports, act on high usage alerts and resolving any and all service issues. Whether network or remote customer related
Skills required
* Ability to work shifts
* Excellent communication skills (verbal & written)
* Confident and clear Telephone manner
* To be able to achieve SC security clearance -you will need to have lived in the UK for 5 years or longer
* Good IT skills

This role is an exciting opportunity to join a busy team with a company that looks after its staff.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

  • Customer Support Advisor

    1 month ago

    Pool, Cornwall, United Kingdom CV-Library Full time

    Job Title: Customer Support Advisor Location: Redruth, Cornwall Pay Range/details: Competitive Contract Type: Permanent full time. Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at...

  • Customer Support Advisor

    4 weeks ago

    Pool, Cornwall, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their core,...

  • Customer Support Advisor

    3 weeks ago

    Pool, Cornwall, United Kingdom Search Full time

    Customer Support Advisor - Redruth - Permanent role - £ 26K The role is working shifts which are advised well in advance. 4 on 4 off shifts - Between 8 - 8 days or nights - All office basedA great opportunity for a role in Customer services with a Global Company. As part of a customer service team, you will be working to support all customer enquiries both...

  • Customer Support Advisor

    1 month ago

    Pool, Cornwall, United Kingdom CV-Library Full time

    Customer Support Advisor required by a leading provider of Satellite Communications. Our client have a global presence including offices in 10 countries and have 250 staff globally. Our client are debt free, in a financially strong position and continue to grow their operations further. There is an excellent opportunity to learn more about satellite...

  • Customer Support Advisor

    1 month ago

    Pool, Cornwall, United Kingdom Younique Recruitment Full time

    Customer Support Advisor required by a leading provider of Satellite Communications. Our client have a global presence including offices in 10 countries and have 250 staff globally. Our client are debt free, in a financially strong position and continue to grow their operations further. There is an excellent opportunity to learn more about satellite...

  • Customer Support Specialist

    3 weeks ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job OpportunityWe are seeking a highly skilled Customer Support Advisor to join our team at Omega Resource Group.About the Role:As a Customer Support Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Support Specialist

    3 weeks ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job OpportunityWe are seeking a highly skilled Customer Support Advisor to join our team at Omega Resource Group.About the Role:As a Customer Support Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Support Specialist

    3 weeks ago

    Pool, Cornwall, United Kingdom Omega Resource Group Full time

    Customer Support AdvisorOmega Resource Group is seeking a highly skilled Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer enquiries and provide timely and efficient resolutionsEnsure...

  • Customer Support Specialist

    3 weeks ago

    Pool, Cornwall, United Kingdom Omega Resource Group Full time

    Customer Support AdvisorOmega Resource Group is seeking a highly skilled Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer enquiries and provide timely and efficient resolutionsEnsure...

  • Customer Support Specialist

    4 weeks ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job OverviewOmega Resource Group is seeking a highly skilled Customer Support Advisor to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional...

  • Customer Support Specialist

    4 weeks ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job OverviewOmega Resource Group is seeking a highly skilled Customer Support Advisor to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Pool, Leeds, United Kingdom Younique Recruitment Full time

    Customer Support AdvisorYounique Recruitment is seeking a skilled Customer Support Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their technical and satellite-related issues in a timely and professional manner.Key Responsibilities:Provide technical...

  • Customer Service Representative

    4 weeks ago

    Pool, Leeds, United Kingdom Younique Recruitment Full time

    Customer Support AdvisorYounique Recruitment is seeking a skilled Customer Support Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their technical and satellite-related issues in a timely and professional manner.Key Responsibilities:Provide technical...

  • Customer Service Representative

    1 month ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorContract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a Customer Support Advisor position. Our client is a leading provider of satellite communications and IT management solutions, with a strong focus on customer service and innovation.Key Responsibilities:Provide first and second-line...

  • Customer Service Representative

    4 weeks ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorContract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a Customer Support Advisor position. Our client is a leading provider of satellite communications and IT management solutions, with a strong focus on customer service and innovation.Key Responsibilities:Log and maintain customer...

  • Customer Service Representative

    4 weeks ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorContract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a Customer Support Advisor position. Our client is a leading provider of satellite communications and IT management solutions, with a strong focus on customer service and innovation.Key Responsibilities:Log and maintain customer...

  • Customer Service Representative

    2 weeks ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorContract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a Customer Support Advisor position. Our client is a leading provider of satellite communications and IT management solutions, with a strong focus on innovation and customer service.Key Responsibilities:Log and maintain customer...

  • Customer Service Representative

    2 weeks ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorContract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a Customer Support Advisor position. Our client is a leading provider of satellite communications and IT management solutions, with a strong focus on innovation and customer service.Key Responsibilities:Log and maintain customer...

  • Customer Service Representative

    1 month ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorContract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a Customer Support Advisor position. Our client is a leading provider of satellite communications and IT management solutions, with a strong focus on customer service and innovation.Key Responsibilities:Log and maintain customer...

  • Customer Service Representative

    1 month ago

    Pool, Leeds, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorContract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a Customer Support Advisor position. Our client is a leading provider of satellite communications and IT management solutions, with a strong focus on customer service and innovation.Key Responsibilities:Log and maintain customer...