Customer Service Representative
2 weeks ago
Contract Type: Permanent full time.
Omega Resource Group has an exciting opportunity for a Customer Support Advisor position. Our client is a leading provider of satellite communications and IT management solutions, with a strong focus on innovation and customer service.
Key Responsibilities:
- Log and maintain customer interactions and database records for clarity and efficiency.
- Provide first and second-line support for customer inquiries, ensuring seamless handover of tasks.
- Assist with monthly customer surveys to ensure high service levels.
- Manage inbound calls and assist with case resolution.
- Develop and implement customer handling and care programs.
- Monitor infrastructure, investigate alarms, and resolve service issues.
Qualifications & Requirements:
- Customer-facing experience.
- Computer literacy.
- Confident and clear communication skills.
- Commercial awareness and ability to work independently.
- Willingness to learn and adapt to new systems and services.
- Inmarsat and/or VSAT operational experience.
What We Can Offer:
- Annual Bonus.
- Private Healthcare.
- Competitive Salary.
- Company Pension.
- Company Sick Pay.
- Free on-site parking.
- 25 days holiday per year, plus Bank Holidays.
- Hybrid working eligibility after probation period.
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