Loyalty Manager

6 months ago

London, United Kingdom Virgin Active Full time

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience. We are looking for a Loyalty Manager to join our  Digital & Data Department.

The Loyalty Manager is responsible for managing the Membership Loyalty Programme for Virgin Active Europe ( UK & Italy). You will be the leading expert on our respective platforms, executing the best-in-class campaigns to drive retention.

The Role

Contributing and executing the annual member engagement and offer plan. Liaising with internal designers or agencies to design creative execution of engagement plan across all direct channels (SMS, email, App, personalised web pages, WhatsApp etc.) to support the loyalty strategy. Leading and coordinating the implementation of multiple loyalty campaigns and take full ownership of the campaigns you create by ensuring that the communication (and execution) meet the standard of the business. Monitoring the campaign performance (incl. deliverability) and proactively suggesting improvements. Managing the loyalty programme rules in line with the loyalty strategy driven and supported by Global Head of Loyalty. Working collaboratively and efficiently within the loyalty & app platform team and the wider business. Working with the CRM team to proactively suggesting and setting up AB tests to constantly improve campaign relevant KPIs.

Experience

3-5+ years’ experience as a Loyalty Manager or similar role within a Loyalty team responsible for the execution of campaigns and day-to-day management of the programme. Proven experience in CRM, Loyalty Marketing, Campaign Management and have demonstrated experience with Member Management Systems, CRM tools, and Loyalty Programmes. Experience managing partnerships and other core relationships supporting a programme’s value proposition.

Our Perks

25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up 5% Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V. Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it. Life Assurance 4x your salary – which we hope you will not need. We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions. You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)  Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs. Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert. Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions. We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges. Access to ePoints, offering loads of online discounts to retailers. Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

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