Front Office Team Leader

5 months ago

London, United Kingdom Accor Full time

Company Description

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.

Our mission at is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you

As part of our team you can have:

Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description

At Novotel London Greenwich, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards but also propel your own career potential in a company that recognises and rewards.

·Assist in conducting training for all Front Office employees.

·Direct daily front office operations.

·Attend to credit problems.

·Ensure efficient and courteous service.

·Supervise and support of the Front Office team.

·Ensure department policies and procedures are understood by all employees and observed in tasks performed.

·Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

·Perform any other duties as directed by the Front Office Management.

·Effectively use the guest feedback to improve product and service delivery.

·Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

·Lead by example when attending to guest requests .Show efficiency in constantly striving to provide Total Customer Satisfaction.


Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.

• Excellent communicator with well-developed stakeholder management skills (internal and external)

• Exceptionally organised with the ability to efficiently prioritise manners.

• Ability to remain calm when under pressure.

• Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

If you feel you are the right candidate for the role of our Front Office Team Leader, please click ‘apply’ now We’d love to hear from you

One more thing…

Contract Type: FT Number of hours: Full-time Start date: 16/07/2024 Location: Novotel London Greenwich

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