Front Office Team Leader
5 days ago
Delivering exceptional service to every guest is at the heart of everything we do. As a Front Office Team Leader at Imperial London Hotels Ltd, you will be responsible for ensuring that our guests receive a memorable experience from check-in to check-out.
We are currently recruiting for this role at our Tavistock Hotel, based in the heart of Bloomsbury, London.
The estimated salary for this position is £27,539.00 per annum, plus benefits.
About Imperial London Hotels Ltd
Imperial London Hotels has been running hotels in Central London for over 185 years. We are an independent and family-owned company with a unique heritage and culture that remains our foundation as we evolve and modernise.
Our portfolio includes seven 3 & 4-star hotels in the heart of Bloomsbury, including The Royal National Hotel, which is the UK's largest hotel with over 1,600 rooms.
Your Role
You will work closely with our Front Office Manager and team to deliver exceptional levels of service to our guests. Your mission will be to ensure that you and your team create a memorable guest journey.
Key Responsibilities
- Leading by example to create a positive and supportive team environment
- Addressing any shortfalls in service quality and operating standards
- Working closely with the Front Office Manager to achieve business objectives
- Ensuring that all guests receive a warm and welcoming arrival experience
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