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Patient Care and Booking Advisor
2 months ago
Job summary
An exciting opportunityto join our team in Birmingham. Youwill be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental andprofessional service ensuring that any patient wishing to obtain information orbook an appointment is triaged without delay. You will provide an informative, patient centred service inaccordance with NUPAS policiesand procedures, regulatory requirements and the Abortion Act1967. Full and part-time hours are available.
Main duties of the job
Deliveran efficient and effective appointment booking service for NUPAS relating to terminationof pregnancy, contraception and sexual health screening
Ascertainthe suitability of the appointment to meet patients needs, providing informationand guidance on the relevant services available to the patient
Beempathetic. Treat all patients withdignity and respect
Explainthe appointment process clearly and concisely (ie appointments available via avariety of methods face to face / telephone / video call)
Assessthe needs of the patient and the relevant services available to the patient. Ensure the earliest appointment that can beprovided to the patient is offered
WhereNUPAS cannot assist the patient, signpost patient to appropriate services
Ensureall appointment times offered are within the service KPIs and targets
Ensurethe patient is made aware of any special requirements regarding theirappointment
Communicatewith NUPAS clinics to ensure they are made aware of any special requirementspertaining to the patient
About us
The post holder will have a duty to ensure that theprinciples of patient, carer and public involvement and engagement are adheredto in line with Section 11 of The Health and Social Care Act 2012 for ImprovingPatient Experience.
All staff are required to adhere to the principles ofpatient centred care as detailed in the NICE Quality Standard for PatientExperience and to treat patients with dignity, kindness, compassion, courtesy,respect, understanding and honesty.
The post holder will, in support of the NUPAS Values &Values and ensure that everyone is treated as an individual and willacknowledge and value difference in order to treat everyone fairly.
Job description
Job responsibilities
An exciting opportunityto join our team in Birmingham. Youwill be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental andprofessional service ensuring that any patient wishing to obtain information orbook an appointment is triaged without delay. You will provide an informative, patient centred service inaccordance with NUPAS policiesand procedures, regulatory requirements and the Abortion Act1967.
Person Specification
Experience
Essential
Must be empathetic. Treat all patients with dignity and respect. All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults. All employees must share the organisations commitment to protect, safeguard and promote the welfare of children, young people and vulnerable adults. All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security. Staff need to understand and make themselves fully aware of all company policies and procedures related to information governance.-
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