Caseworker

1 month ago

Plymouth, United Kingdom Victim Support Full time

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday
  • Pension with 5% employer contribution
  • Sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

About the role:

This role is home-based and is open to applicants living in Devon and Cornwall who have access to an appropriately confidential space in which to work. Regular travel will be required both to our office in Plymouth & throughout Devon and Cornwall. Usual working hours will be Monday to Friday 9am to 5pm, however there may be an occasional need to work outside core hours to meet the demands of the role.

As an Anti-Social Behaviour Caseworker you will:

  • Develop, deliver, and monitor safety and support plans for those affected by ongoing and persistent Anti-Social Behaviour (ASB), who accept ongoing support. Support will include providing resources, interventions, and information to all service users
  • Facilitate access to additional services, helping service users build healthy coping mechanisms and providing practical support and information
  • Using a bespoke case management system to maintain accurate and confidential records and contributing to monitoring information including the collection of outcomes
  • Deliver awareness raising sessions on the impact of ASB to partner agencies and community groups and participating in community events

You will need:

  • An understanding of the impact of ASB and crimes such domestic abuse, sexual violence and hate crime on victims
  • Effective verbal and written communication skills
  • Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency
  • Ability to balance competing needs and priorities
  • Ability to work independently and as part of a team
  • Experience of building effective working relationships across internal and external stakeholders
  • Personal resilience to manage exposure to highly emotional or sensitive demands of the role
  • Ability to manage a caseload including complex case management
  • Ability to use generic IT applications competently
  • A driving license and access to a vehicle as this is considered an essential requirement as this role involves regular travel

Please see attached Job Description and Person Specification for further details. When completing your application form, please pay particular attention to the essential shortlisting criteria on the job description as these will inform decisions on who is shortlisted for interview.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.


Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.


How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.


We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

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